John, IT Manager

John is an experienced IT Manager working for a mid-sized organization with a diverse range of devices and operating systems. He is responsible for ensuring the smooth operation of the IT infrastructure, managing the IT team, and addressing any issues that arise. Overwhelmed with the day-to-day IT operations, John is seeking a unified solution to streamline management and improve overall efficiency in his organization. He's interested in a solution that can automate tasks like patch deployment, software installation, and OS imaging, helping his team save time and reduce errors.

As an IT Manager, John:

• Wants to automate patch deployment for various operating systems.
• Wants a one-stop ransomware protection solution for my network.
• Wants to create and enforce security policies to protect my organization's IT assets.
• Needs to deploy OS images to multiple devices for efficient onboarding and provisioning.
• Wants to manage all my organization's devices, regardless of their operating system.
• Needs to optimize WAN bandwidth usage for efficient software deployment.

Sarah, CIO

Sarah is a forward-thinking Chief Information Officer at a large enterprise. She is responsible for her company's IT strategy, infrastructure, and security. As part of her role, she needs to find innovative solutions that align with the company's goals, improve efficiency, and mitigate risks. Sarah is searching for a comprehensive endpoint management solution to enhance security, reduce risks, and optimize IT processes. She's particularly interested in features like ransomware protection, data loss prevention, and vulnerability management.

As CIO, Sarah:

• Wants to proactively detect and remediate vulnerabilities in my network.
• Needs to unify endpoint management across various devices and platforms.
• Needs to monitor software usage statistics to optimize resource allocation.
• Wants to ensure compliance with CIS benchmarks and other industry standards.
• Needs to implement browser security measures to prevent web-based threats.
• Wants to establish a self-service portal for users to manage their own IT requests.

Mark, IT Consultant

Mark is a knowledgeable IT consultant with years of experience helping businesses optimize their IT infrastructure. He works with clients of various sizes and industries, helping them implement the best solutions to meet their unique needs. As an independent consultant, Mark is always on the lookout for reliable and scalable endpoint solutions that he can recommend to his clients. He's particularly interested in solutions that offer a wide range of features, can adapt to different organizational needs, and provide excellent support for various operating systems.

As an IT consultant, Mark:

• Needs a holistic enterprise application security solution.
• Wants to strengthen endpoint security by regularly assessing risks.
• Wants to seamlessly integrate Endpoint Central with existing ITSM and ITAM tools.
• Needs to implement data loss prevention measures to protect sensitive information.
• Wants to manage Windows, macOS, and tvOS devices with modern management techniques.
• Needs to implement peripheral device control for added security.

Linda, IT Director

Linda is an IT Director at a growing company, overseeing a team of IT professionals and responsible for making strategic decisions related to the company's IT infrastructure. Tasked with managing the company's IT department, Linda needs a solution that can centralize and automate IT management tasks, improve security, and ensure compliance. She is looking for a comprehensive endpoint management solution that can simplify her team's daily tasks while providing robust security features and regulatory compliance.

As an IT Director, Linda:

• Needs to manage software and hardware assets within my organization.
• Wants to centrally configure, manage, and secure mobile devices.
• Wants to manage USB device usage to prevent data leakage and malware infections.
• Needs to control application and device access based on user roles and privileges.
• Wants to deploy profiles and policies to mobile devices for secure configuration.
• Needs to block prohibited software and .exe files from running on my network.

Alex, System Administrator

Alex is a skilled System Administrator at a technology-focused organization. He is responsible for managing a wide range of devices and operating systems, including desktops, laptops, smartphones, and tablets. Faced with the challenge of managing this diverse IT environment, Alex needs a powerful, unified endpoint solution to simplify his daily tasks and maintain a secure network. He's particularly interested in a solution that can automate routine tasks, provide advanced security features, and offer centralized management capabilities to save time and improve efficiency.

As a System Administrator, Alex:

• Wants to deploy software to all endpoints with just a few clicks.
• Needs to remotely troubleshoot desktops with various tools.
• Needs to provide remote assistance to users while collaborating with my team.
• Wants to manage and track software licenses and warranty details.
• Needs to enable passcode, remote lock, and remote wipe on mobile devices.
• Wants to record remote support sessions for auditing and training purposes.