Multi-Tenant ADManager Plus for MSPs

ADManager Plus MSP at a glance (for Canadian MSPs)

What it is: Multi-tenant Active Directory, Microsoft 365, Exchange, Google Workspace and Skype for Business management platform from ManageEngine, purpose-built for managed service providers. One instance handles user provisioning, dormant-account cleanup, NTFS and share permissions across multiple client domains from a single console. 150+ prepackaged reports and custom workflow structures per client.
Editions: Sold as a single MSP edition - no Standard/Professional/Free tiers like the standalone ADManager Plus has. Related ManageEngine MSP products on this site: ServiceDesk Plus MSP, Endpoint Central MSP, Password Manager Pro MSP, Log360 MSSP, OpManager MSP.
Licensing: Base per domain user count (slabs: 500, 1,000, 2,000, 5,000). Helpdesk technicians are a separate priced line item (slabs: 1, 5, 10). For more than 20 technicians, ManageEngine quotes directly through Optrics. Add-ons: Active Directory Backup and Recovery (per user object, 250-5,000-object slabs), Governance, Risk and Compliance (GRC), Online Training.
Term: Annual Subscription (renewable) or Perpetual (with annual maintenance). Both appear on ManageEngine's public store.
Canadian pricing: Listed in USD by ManageEngine; Optrics quotes and invoices in Canadian dollars at the daily RBC rate, with local tax handling and no FX exposure over the term.
Who to talk to in Canada: Optrics Engineering (Edmonton, AB) - ManageEngine partner since 2010. Get a Canadian quote or call 1-877-430-6240.

Multi-tenant Active Directory management for managed service providers

ManageEngine ADManager Plus MSP is the multi-tenant edition of ADManager Plus, packaged for MSPs managing Active Directory, Microsoft 365, Exchange, Google Workspace and Skype for Business on behalf of multiple client organizations. Client data stays logically isolated inside one instance, per-client workflows and dashboards let each account run on its own rules, and delegated help-desk actions stay within scope so tier-1 technicians never need Domain Admin rights across your client base.

What ADManager Plus MSP covers

Multi-tenant client management: Handle multiple client AD domains from one console with logical data isolation and role-based access for technicians.
User lifecycle automation: Bulk provisioning, de-provisioning, group and OU management, all with approval workflows.
Microsoft 365, Exchange, Google Workspace: Manage identities across all these platforms per client, from the same interface.
NTFS and share permissions management: File server permissions across each client's environment.
150+ prepackaged reports: User accounts, group memberships, permissions, inactive accounts, M365 licenses, sign-in trends.
Custom per-client workflows: Build ticketing and compliance workflow structures unique to each client.

Who it is for

ADManager Plus MSP fits managed service providers who deliver Active Directory and identity management as a service to enterprise clients. It runs on infrastructure the MSP controls. Internal IT teams managing a single organization should use the standalone ADManager Plus instead.

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Frequently Asked Questions

What is ManageEngine ADManager Plus MSP?

ADManager Plus MSP is ManageEngine's multi-tenant Active Directory, Microsoft 365, Exchange, Google Workspace and Skype for Business management platform purpose-built for managed service providers. One instance handles user provisioning, dormant-account cleanup, NTFS and share permissions across multiple client domains from a single console, with 150+ prepackaged reports and custom workflow structures per client. Optrics quotes and invoices it in Canadian dollars.

How is ADManager Plus MSP different from standalone ADManager Plus?

The standalone ADManager Plus is single-tenant, licensed for one organization's internal IT team. ADManager Plus MSP is multi-tenant, licensed for a service provider managing multiple client organizations from one console, with per-client workflows, per-client dashboards and reporting, and secure client isolation. It's also sold as a single MSP edition (no Standard/Professional/Free tiers) and licensed per domain user count rather than per AD domain. If you support multiple external clients, use ADManager Plus MSP; internal IT teams should use standalone ADManager Plus.

How does multi-tenant client isolation work in ADManager Plus MSP?

Each client organization is a separate tenant inside the same ADManager Plus MSP instance. Client AD domains, users, groups, workflows, custom reports and delegated permissions are logically separated - a technician assigned to one client sees only that client's tenant. Central account management gives cross-tenant visibility for the MSP's own operations and reporting, but individual technicians work within a single client's scope by default. Role-based access controls handle who sees what.

How is ADManager Plus MSP licensed and priced in Canada?

Base licensed by domain user count in slabs (500, 1,000, 2,000 or 5,000 domain users). Helpdesk technicians are a separate priced line item in slabs (1, 5, or 10 technicians). For more than 20 technicians, ManageEngine quotes directly through Optrics. Both Annual Subscription (renewable) and Perpetual (with annual maintenance) are offered - both appear on ManageEngine's public store. Optrics quotes and invoices in Canadian dollars at the daily RBC rate.

What add-ons are available for ADManager Plus MSP?

Two add-ons on the current ManageEngine order form: Active Directory Backup and Recovery (licensed per user object in slabs of 250, 500, 1000, 2000, 3000, 5000) and Governance, Risk and Compliance (GRC) for identity risk assessment and access certification. Online Training is available as a paid service.

What can ADManager Plus MSP manage besides Active Directory?

Beyond on-premises Active Directory, ADManager Plus MSP manages Microsoft 365 (users, licenses, mailboxes, groups, Teams), Exchange Server (mailboxes, distribution lists, contacts), Google Workspace, and Skype for Business - all across multiple client tenants from a single console. NTFS and share permissions management is included, as is the ability to build per-client workflows for provisioning and de-provisioning.

Which other ManageEngine MSP products pair well with ADManager Plus MSP?

ManageEngine offers a full MSP-oriented product line that pairs naturally with ADManager Plus MSP: ServiceDesk Plus MSP for ticketing and ITSM, Endpoint Central MSP for endpoint management, Password Manager Pro MSP for privileged access, Log360 MSSP for SIEM, OpManager MSP for network monitoring, and Mobile Device Manager Plus MSP for mobile devices. Optrics can quote combined MSP suites in Canadian dollars.

Documentation

Here you can find ADManager Plus MSP documentation.

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System Requirements

Hardware Requirements

Hardware	Minimum		Recommended
Hardware	Physical Server	VM	Physical Server	VM
RAM*	4GB	6GB	6GB	8GB
Disk Space	5GB	5GB	50GB	50GB
Processor	2.1GHz or faster	2.1GHz or faster	2.4GHz or faster	2.4GHz or faster
Number of cores*	2 Cores	4 vCPUs	4 Cores	6 vCPUs

*Based on the number of scheduled reports and automations running in parallel, operating system (client or server), and whether the Backup and Recovery add-on has been purchased, additional configuration might be needed.

Software Requirements

Following are the software requirements for deploying ADManager Plus:

Supported Operating Systems

ADManager Plus can be installed in any one of the following Microsoft Windows operating system versions:

Windows Server 2022, 2019, 2016, 2012 R2, 2012
Windows Server 2008 R2, 2008
Windows 11, 10, 8.1, 8, 7

ADManager Plus MSP Pricing in Canada

ManageEngine ADManager Plus MSP is sold as a single MSP edition (no Standard/Professional/Free tiers), licensed by domain user count with helpdesk technicians as a separate priced line item. As Canada's authorized ManageEngine partner since 2010, Optrics quotes in Canadian dollars at the daily RBC exchange rate, delivered on a Canadian invoice with local tax handling.

Licensing Information

Listed in USD by ManageEngine; Optrics quotes and invoices in CAD.
Both Annual Subscription (renewable) and Perpetual (with annual maintenance) are offered - both appear on ManageEngine's public store.
Base licensed by domain user count; helpdesk technicians are a separate line item.
For more than 20 technicians, ManageEngine quotes directly through Optrics.

Base licensing (per domain user count)

Slab	Domain users covered
Base slab	500 domain users
Next	1,000 domain users
Next	2,000 domain users
Largest published	5,000 domain users (larger environments quote directly)

Helpdesk technicians (separate line item)

Technician packs are priced separately from the base user count. Available slabs: 1, 5 or 10 technicians. For more than 20 technicians, contact ManageEngine through Optrics for a custom quote.

Available add-ons

Active Directory Backup and Recovery: Backup and restore for AD, Azure AD (Entra ID) and Google Workspace. Licensed per user object (slabs of 250, 500, 1,000, 2,000, 3,000, 5,000).
Governance, Risk and Compliance (GRC): Identity risk assessment and access certification features.
Online Training: Paid instructor-led training (up to 5 participants per session).

Top 5 Active Directory Management Advantages for MSPs

Managing Active Directory for several clients means repeating the same work across separate domains while keeping each client's data apart. ManageEngine ADManager Plus MSP is built for that multi-tenant work.

1. Multi-Tenant Architecture

Manage multiple client AD domains from one console, with each client's data logically isolated and role-based access for your technicians.

2. Automated Client Onboarding

Bulk provisioning and de-provisioning with approval workflows, across Active Directory, Microsoft 365, Exchange and Google Workspace, cuts down the manual account work for each client.

3. Secure Help Desk Delegation

Assign specific tasks such as password resets or group changes to tier-1 technicians, so they can do their work without Domain Admin rights across your client base.

4. Prepackaged Reports

More than 150 prepackaged reports cover user accounts, group memberships, permissions, inactive accounts, Microsoft 365 licences and sign-in trends - evidence you can share with each client.

5. Custom Per-Client Workflows

Build ticketing and compliance workflow structures unique to each client, so every account runs on its own rules from the same instance.

Active Directory Management for MSPs