Your Role

John, IT Manager

John is an experienced IT Manager working for a mid-sized organization with a diverse range of devices and operating systems. He is responsible for ensuring the smooth operation of the IT infrastructure, managing the IT team, and addressing any issues that arise. Overwhelmed with the day-to-day IT operations, John is seeking a unified solution to streamline management and improve overall efficiency in his organization. He's interested in a solution that can automate tasks like patch deployment, software installation, and OS imaging, helping his team save time and reduce errors.

As an IT Manager, John:

• Wants to automate patch deployment for various operating systems.
• Wants a one-stop ransomware protection solution for my network.
• Wants to create and enforce security policies to protect my organization's IT assets.
• Needs to deploy OS images to multiple devices for efficient onboarding and provisioning.
• Wants to manage all my organization's devices, regardless of their operating system.
• Needs to optimize WAN bandwidth usage for efficient software deployment.

Sarah, CIO

Sarah is a forward-thinking Chief Information Officer at a large enterprise. She is responsible for her company's IT strategy, infrastructure, and security. As part of her role, she needs to find innovative solutions that align with the company's goals, improve efficiency, and mitigate risks. Sarah is searching for a comprehensive endpoint management solution to enhance security, reduce risks, and optimize IT processes. She's particularly interested in features like ransomware protection, data loss prevention, and vulnerability management.

As CIO, Sarah:

• Wants to proactively detect and remediate vulnerabilities in my network.
• Needs to unify endpoint management across various devices and platforms.
• Needs to monitor software usage statistics to optimize resource allocation.
• Wants to ensure compliance with CIS benchmarks and other industry standards.
• Needs to implement browser security measures to prevent web-based threats.
• Wants to establish a self-service portal for users to manage their own IT requests.

Mark, IT Consultant

Mark is a knowledgeable IT consultant with years of experience helping businesses optimize their IT infrastructure. He works with clients of various sizes and industries, helping them implement the best solutions to meet their unique needs. As an independent consultant, Mark is always on the lookout for reliable and scalable endpoint solutions that he can recommend to his clients. He's particularly interested in solutions that offer a wide range of features, can adapt to different organizational needs, and provide excellent support for various operating systems.

As an IT consultant, Mark:

• Needs a holistic enterprise application security solution.
• Wants to strengthen endpoint security by regularly assessing risks.
• Wants to seamlessly integrate Endpoint Central with existing ITSM and ITAM tools.
• Needs to implement data loss prevention measures to protect sensitive information.
• Wants to manage Windows, macOS, and tvOS devices with modern management techniques.
• Needs to implement peripheral device control for added security.

Linda, IT Director

Linda is an IT Director at a growing company, overseeing a team of IT professionals and responsible for making strategic decisions related to the company's IT infrastructure. Tasked with managing the company's IT department, Linda needs a solution that can centralize and automate IT management tasks, improve security, and ensure compliance. She is looking for a comprehensive endpoint management solution that can simplify her team's daily tasks while providing robust security features and regulatory compliance.

As an IT Director, Linda:

• Needs to manage software and hardware assets within my organization.
• Wants to centrally configure, manage, and secure mobile devices.
• Wants to manage USB device usage to prevent data leakage and malware infections.
• Needs to control application and device access based on user roles and privileges.
• Wants to deploy profiles and policies to mobile devices for secure configuration.
• Needs to block prohibited software and .exe files from running on my network.

Alex, System Administrator

Alex is a skilled System Administrator at a technology-focused organization. He is responsible for managing a wide range of devices and operating systems, including desktops, laptops, smartphones, and tablets. Faced with the challenge of managing this diverse IT environment, Alex needs a powerful, unified endpoint solution to simplify his daily tasks and maintain a secure network. He's particularly interested in a solution that can automate routine tasks, provide advanced security features, and offer centralized management capabilities to save time and improve efficiency.

As a System Administrator, Alex:

• Wants to deploy software to all endpoints with just a few clicks.
• Needs to remotely troubleshoot desktops with various tools.
• Needs to provide remote assistance to users while collaborating with my team.
• Wants to manage and track software licenses and warranty details.
• Needs to enable passcode, remote lock, and remote wipe on mobile devices.
• Wants to record remote support sessions for auditing and training purposes.

FAQs

Q: What is ManageEngine Endpoint Central?
A: Endpoint Central is a unified endpoint management solution that simplifies and automates the management and security of various endpoint devices, including desktops, laptops, smartphones, and tablets. It offers features like centralized management, automation of routine tasks, advanced security, and IT asset management.

Q: How does Endpoint Central help improve IT efficiency?
A: Endpoint Central streamlines IT processes by automating routine tasks such as patch deployment, software installation, and OS imaging. It provides a centralized platform to manage all devices, reducing the workload on IT teams and minimizing errors.

Q: What security features does Endpoint Central provide?
A: Endpoint Central offers advanced security features, including ransomware protection, data loss prevention, and vulnerability management. These features help organizations protect their devices and data from various cyber threats.

Q: Does Endpoint Central support multiple operating systems?
A: Yes, Endpoint Central supports a wide range of operating systems including Windows, Linux, macOS, Android, iOS, and more. This makes it a flexible solution for organizations with diverse device environments.

Q: Can Endpoint Central scale with my organization as it grows?
A: Absolutely. Endpoint Central is designed to scale and adapt to your organization's changing needs, making it a great fit for businesses of all sizes.

Q: How does Endpoint Central assist with IT asset management?
A: Endpoint Central offers comprehensive IT asset management features, which help you manage software and hardware assets, track licenses, and monitor usage statistics. These tools allow you to optimize resource usage and make informed IT budgeting decisions.

Q: Can I try Endpoint Central before purchasing?
A: Yes, ManageEngine offers a free 30-day trial of Endpoint Central. You can use this trial period to evaluate the product's features and benefits before making a purchase decision.

Q: How can I get help if I encounter issues while using Endpoint Central?
A: ManageEngine offers extensive support for Endpoint Central users. You can access various resources such as product documentation, knowledge base articles, and community forums. For further assistance, you can also contact the technical support team.

Q: What makes Optrics a good partner for implementing Endpoint Central?
A: Optrics has a decade-long partnership with ManageEngine, and its team of experienced professionals can guide you through the implementation of Endpoint Central. They have worked with clients across North America, from SMBs to large enterprises and various sectors, ensuring a smooth and successful implementation.

Q: How can Endpoint Central contribute to my organization's digital transformation journey?
A: Endpoint Central can be a key part of your digital transformation strategy by optimizing and automating IT processes, enhancing security, and enabling efficient management of IT assets. It not only transforms your IT management strategy but also aids in unlocking your organization's full potential.

Q: How can I get started with Endpoint Central?
A: Getting started is easy. You can download a 30-day free trial, and once you've installed it, you can follow the guided setup wizard to configure your network devices and start monitoring your network. If you require any assistance, our support team is available to help you every step of the way.

Hardware Requirements

This section gives you information about the hardware requirements for distribution servers, Endpoint Central servers and agents.

Hardware Requirements for Endpoint Central Servers

The hardware requirements for Endpoint Central servers include the following:

No. of Computers/Devices Managed	Processor Information	RAM Size	Hard Disk Space
1 to 250	Intel Core i3 (2 core/4 thread) 2.0 Ghz  3 MB cache	2 GB	5 GB*
251 to 500	Intel Core i3 (2 core/4 thread) 2.4 Ghz  3 MB cache	4 GB	10 GB*
501 to 1000	Intel Core i3 (2 core/4 thread) 2.9 Ghz  3 MB cache	4 GB	20 GB*
1001 to 3000	Intel Core i5 (4 core/4 thread) 2.3 GHz. 6 MB cache	8 GB	30 GB*
3001 to 5000	Intel Core i7 (6 core/12 thread) 3.2 GHz. 12 MB cache	8 GB	40 GB*
5001 to 10000	Intel Xeon E5 (8 core/16 thread) 2.6 GHz. 20 MB cache	16 GB	60 GB*

* May increase dynamically according to the frequency of scanning.

Note: While managing more than 1000 computers/devices, it is advised that you install Endpoint Central on a Windows Server Edition.

Hardware Requirements for Distribution Servers

The hardware requirements for distribution servers include the following:

No. of Computers Managed Using the Distribution Server	Processor Information	RAM Size	Hard Disk Space
1 to 250	Intel Core i3 (2 core/4 thread) 2.0 Ghz  3 MB cache	2 GB	4 GB*
251 to 500	Intel Core i3 (2 core/4 thread) 2.0 Ghz  3 MB cache	4 GB	8 GB*
501 to 1000	Intel Core i5 (4 core/4 thread) 2.3 GHz. 6 MB cache	4 GB	12 GB*

* May increase depending on the number of software applications and patches that are deployed

Hardware Requirements for Endpoint Central Agents

The hardware requirements for Endpoint Central agents include the following:

Hardware	Recommendations
Processors	Intel Pentium
Processor Speed	1.0 GHz
RAM Size	512 MB
Hard Disk Space	30 MB*

* May increase dynamically depending on the operations performed on the client computer

Software Requirements

This section gives you information about the software requirements for distribution servers, Endpoint Central servers and agents.

Supported Operating Systems

For Endpoint Central Server & Distrubution Servers

 

You can install Endpoint Central Server & Distribution Servers on any of these Windows operating system versions:

• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• Windows Server 2003
• Windows Server 2003 R2
• Windows Server 2008
• Windows Server 2008 R2
• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016

For Endpoint Central Agents

You can use Endpoint Central to manage the computers running on the below mentioned operating system.

Windows OS Windows 10 Windows 8.1 Windows 8 Windows 7 Windows Vista Windows XP

Windows Server OS Windows server 2016 Windows server 2012 R2 Windows server 2012 Windows server 2008 R2 Windows server 2008 Windows server 2003 R2 Windows server 2003

Mac OS 10.12 10.11 10.10 10.9 10.8 10.7 10.6

Linux OS Ubuntu 10.04 & later versions Red Hat Enterprise Linux 6 & later versions CentOS 6 & later versions Fedora 19 & later versions Mandriva 2010 & later versions Debian 7 & later versions Linux Mint 13 & later versions OpenSuSE 11 & later SuSE Enterprise Linux 11 & later

Supported Browsers

You are required to install any of the following browsers on your computer to access the Endpoint Central console:

• Microsoft Internet Explorer 10 and later versions
• Mozilla Firefox 44 and later versions
• Google Chrome 47 and later versions

Note: The screen resolution should be 1280 x 1024 pixels or higher.

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