ManageEngine Remote Access Plus
Remote Access Plus at a glance (for Canadian buyers)
- What it is
- ManageEngine's remote desktop and help-desk troubleshooting platform, which ManageEngine describes as HIPAA-ready. Unattended remote control across Windows, macOS, and Linux, plus secure file transfer, session recording, integrated voice/video/text chat, Wake-on-LAN, and diagnostic tools (task manager, registry editor, CMD, device manager) from one console.
- Editions
- Two paid: Standard (advanced remote control, file transfer, multi-monitor, role-based admin, 2FA) and Professional (adds voice/video/chat, session recording, Wake-on-LAN, remote power management, diagnostic tools), plus a Free tier for 10 computers with 1 technician and no time limit.
- Licensing
- Per computer count, both editions. Slabs: 25, 50, 100, 250, 500, 750, 1,000, 2,000, 3,000, 5,000, 10,000 computers. Every paid slab includes 5 technician logins by default (not 1 like most sister products). Additional technician packs sold in 1/2/5/10/25/50.
- Term
- On-Premises: Annual Subscription or Perpetual (with annual maintenance). Cloud: subscription-only, billed Monthly or Annually.
- Canadian pricing
- Listed in USD by ManageEngine; Optrics quotes and invoices in CAD at the RBC daily rate on the quote date.
- Who to talk to in Canada
- Optrics Engineering, ManageEngine's Canadian partner since 2010. Call 1-877-430-6240.
What Remote Access Plus Does
Remote Access Plus is ManageEngine's answer to the "my help-desk techs are drowning in walk-ups and phone-tag support calls" problem. It gives technicians a browser-based console from which they can reach any managed endpoint - Windows, macOS, or Linux - take over the screen, transfer files, run diagnostic tools, chat with the user by voice, video, or text, record the session for compliance, and wake sleeping machines to patch or maintain them after hours.
What IT Teams Use It For
How It Differs From Access Manager Plus
Access Manager Plus is privileged-session-focused: gating third-party and contractor access to RDP/SSH/SQL/VNC target systems through a browser gateway with credential injection - the user never sees the target credentials. Remote Access Plus is help-desk-focused: IT technicians troubleshooting user endpoints with the technician's own credentials, unattended sessions, chat, session recording. Pick Remote Access Plus for daily IT troubleshooting; pick Access Manager Plus if the driver is controlling privileged access for security or compliance reasons.
How It Differs From Endpoint Central
Endpoint Central is the full UEM platform - it includes remote access as one feature alongside patching, software deployment, MDM, configuration management, and endpoint security add-ons. Remote Access Plus is the focused standalone tool. Pick Remote Access Plus if help-desk remote support is the specific need; pick Endpoint Central if you need broader endpoint management too.
Who It's For
IT help desks and MSP support teams that spend meaningful time providing remote user support. Also fits any organization with regulated remote-support requirements (HIPAA, PCI DSS, PIPEDA-covered custodial workflows) where session recording and consent prompts matter.
How Optrics Helps
As Canada's authorized ManageEngine partner since 2010, Optrics quotes Remote Access Plus in Canadian dollars, invoices in CAD with local tax handling, and helps you decide between Standard vs Professional based on whether you need the diagnostic-tools tier. If you're weighing Remote Access Plus against a full Endpoint Central deployment or against Access Manager Plus's privileged-session-management scope, we can walk through where each fits.
Frequently Asked Questions
What is ManageEngine Remote Access Plus?
Remote Access Plus is ManageEngine's remote desktop and help-desk troubleshooting platform, which ManageEngine describes as HIPAA-ready. It provides unattended remote control across Windows, macOS, and Linux endpoints, secure file transfer, session recording, integrated voice/video/text chat, remote power management (Wake-on-LAN, shutdown, reboot), and diagnostic tools (task manager, registry editor, command prompt, device manager) from a single console.
What editions of Remote Access Plus are available?
Two paid editions: Standard (advanced remote control, file transfer, multi-monitor support, role-based admin, 2FA) and Professional (adds voice/video/text chat, session recording, Wake-on-LAN, remote power management, remote task manager, remote registry, CMD, device manager, admin tools). There is also a free tier.
Is there a free edition of Remote Access Plus?
Yes. The free tier covers up to 10 computers with 1 technician, no time limit. Larger deployments move to the Standard or Professional Edition slabs, which include 5 technicians by default.
How is Remote Access Plus licensed?
By managed-computer count. Slabs (both Standard and Professional editions): 25, 50, 100, 250, 500, 750, 1,000, 2,000, 3,000, 5,000, and 10,000 computers. Every paid slab includes 5 technician logins - not 1 like most other ManageEngine endpoint tools. Additional technician packs are sold in 1, 2, 5, 10, 25, or 50. Offered as On-Premises (Annual Subscription or Perpetual with annual maintenance) or Cloud (Monthly or Annual subscription; Perpetual not offered on cloud).
What operating systems does Remote Access Plus support?
Windows, macOS, and Linux endpoints. Multi-monitor auto-detection is supported. The console is browser-based and works from any modern browser.
What is the difference between Remote Access Plus and Access Manager Plus?
Remote Access Plus is help-desk-focused: IT technicians troubleshooting user endpoints, unattended remote sessions, integrated chat, session recording. Access Manager Plus is privileged-session-focused: gating third-party and contractor access to RDP/SSH/SQL/VNC target systems through a browser gateway with credential injection. Pick Remote Access Plus for daily IT troubleshooting; pick Access Manager Plus if the driver is controlling privileged access for security or compliance reasons.
What is the difference between Remote Access Plus and Endpoint Central?
Endpoint Central is ManageEngine's full unified endpoint management (UEM) platform - it includes remote access as one feature alongside patching, software deployment, MDM, configuration management, and endpoint security add-ons. Remote Access Plus is the focused standalone remote-support tool. Pick Remote Access Plus if help-desk remote support is the specific need; pick Endpoint Central if you need broader endpoint management too.
How do Canadian buyers get pricing for Remote Access Plus?
ManageEngine publishes list prices in USD. Optrics Engineering, ManageEngine's Canadian partner since 2010, quotes and invoices in Canadian dollars at the RBC daily rate on the quote date, with local tax handling. Request a quote or call 1-877-430-6240.
System Requirements (1-250 Computers)
Server Hardware
| Component | Physical Machine | Virtual Machine |
|---|---|---|
| Processor | Intel Core i3 (2 core/4 thread) 2.0 Ghz | 4 virtual processors (2.0 Ghz) |
| RAM | 4 GB | 4 GB |
| Disk Space | 5 GB | 5 GB |
Agent Requirements
- Processor: Intel Pentium 1.0 GHz
- RAM: 512 MB
- Disk Space: 30 GB (may vary based on operations)
Network Requirements
- NIC Speed: Minimum 1 GBPS
- Bandwidth: Minimum 1 MBPS (T1 connection)
Documentation
Remote Access Plus Pricing in Canada
Remote Access Plus has a free tier (10 computers with 1 technician, no time limit) plus two paid editions - Standard and Professional - licensed by computer slab. Every paid slab includes 5 technician logins by default, which is unusual - most sister products include 1. As Canada's authorized ManageEngine partner since 2010, Optrics quotes in Canadian dollars at the daily RBC exchange rate, delivered on a Canadian invoice with local tax handling.
Licensing Information
- Listed in USD by ManageEngine; Optrics quotes and invoices in CAD.
- Available as On-Premises (Windows Server) or Cloud (SaaS, hosted by ManageEngine).
- On-Premises: Annual Subscription or Perpetual (with annual maintenance and support).
- Cloud: subscription-only, billed Monthly or Annually.
- Licensed by managed computer count; each paid slab includes 5 technicians.
- Add technician packs of 1, 2, 5, 10, 25, or 50 for more operators.
Editions
Free
- Up to 10 computers and 1 technician
- Core remote-access features
- No time limit
- Personal or small-business use
- No purchase required
Standard
- Everything in Free, at scale
- Advanced remote control
- File transfer
- Multi-monitor support
- Multi-technician support (5 included)
- Role-based admin and 2FA
- Available as Subscription or Perpetual, cloud or on-prem
Professional
- Everything in Standard
- Voice, video, and text chat
- Session recording
- Wake-on-LAN and remote shutdown
- Remote task manager, registry, CMD
- Device manager and admin tools
Slabs (Standard and Professional Editions)
Pick the row closest to the number of computers where you'll install the Remote Access Plus agent. Every paid slab includes 5 technicians by default.
| Managed Computers | Technicians Included |
|---|---|
| 25 computers | 5 users |
| 50 computers | 5 users |
| 100 computers | 5 users |
| 250 computers | 5 users |
| 500 computers | 5 users |
| 750 computers | 5 users |
| 1,000 computers | 5 users |
| 2,000 computers | 5 users |
| 3,000 computers | 5 users |
| 5,000 computers | 5 users |
| 10,000 computers | 5 users |
Add-ons
- Secure Gateway Server: Reaches remote endpoints without VPN or exposing your internal network.
- Multi-Language Pack License: Adds language support beyond the default English console.
- Failover Service: High availability for the Remote Access Plus server. Three tiers: under 1,000 computers, 1,001-5,000, and above 5,000.
- Web-based Installation, Setup & Training: 3 hours each for 2 days.
Related products
- Access Manager Plus: Privileged session management (RDP, SSH, SQL, VNC) for third-party and contractor access with credential injection. Different problem than help-desk remote support - session control for security and compliance rather than user troubleshooting.
- Endpoint Central: Full UEM platform. Includes remote-access features as one component alongside patching, software deployment, MDM, and endpoint security. Consider Endpoint Central if remote access is only part of the endpoint management need.
- Endpoint Central MSP: Multi-tenant UEM for MSPs.
- Patch Manager Plus: Focused patch-only tool. Remote Access Plus is also available as a paid add-on to Patch Manager Plus if you want remote-support features attached to your patch workflow.
- ServiceDesk Plus: ManageEngine's ITSM. If most support requests come in as tickets, ServiceDesk Plus is the ticket-first counterpart; Remote Access Plus is the remote-hands counterpart.
Top 5 Reasons to Choose ManageEngine Remote Access Plus
Walk-up visits and phone tag slow down help-desk work. ManageEngine Remote Access Plus gives technicians one browser-based console to reach, diagnose and fix Windows, macOS and Linux endpoints.
1. Secure Remote Control
Take over any managed endpoint unattended, or use prompt-first sessions where the user's consent is required and logged. Session recording on the Professional edition keeps a record for compliance and training.
2. Troubleshoot Without Interrupting
On Professional, open the remote task manager, registry editor, command prompt, event viewer, file manager and device manager without disrupting the user's session.
3. Built-In Chat
Professional also adds voice, video and text chat inside the session, so you can talk users through a fix without a separate tool.
4. Remote Power Management
Wake sleeping computers with Wake-on-LAN for after-hours maintenance, and reboot or shut down idle machines, on the Professional edition.
5. Multi-Monitor Support
Detect when a user has more than one monitor, then switch between screens or view them all at once. It's included in the Standard edition.
