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System Update Center

ManageEngine AD360 Service Packs

Keep your AD360 deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available AD360 Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
4500 to 4503- Install the service pack to move to build 4500.3cc81e852d32ed5daed98cb95d2223f5002a34ee7a6ac4647181655994785e88
4400 to 4408- Install the service pack to move to build 4500.a2ad56abb70b7f2a558637c8f9d069d413a6e29f8a1a4539b1ef95748edb56eb
4300 to 4319- Install the service pack to move to build 4500.c6fa6df1ca99c41a3614c53799c7f20a755ea7ea501490beec2794a3d4c4e418
4200 to 4238- Install the service pack to move to build 4500.8f747e0900ec7b639a7647a244eb293b0c09b9ecea7bba77e86adc762c13de32
4024 to 4117- Install the service pack to move to build 4500.022461d7ae594193f20764eeea942b1079eade7fcbf67b06031e2f7bab9dff84
4000 to 4023- Install the service pack to move to build 4023.ddb45669db5b3ffbd19112e2c1979d5006478e932c6d0d36979568107036fb0c

Service Pack Installation Steps

Important:

  1. We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.
  2. If you have enabled high availability, please read this before applying the service pack.
  3. If you receive the error Keystore file not found while updating to build 4400 using the service pack, download and import this certificate into the Update Manager tool manually.

Instructions for applying the service pack:

Follow steps 1 through 9 to apply the service pack.

  1. Shut down AD360.
    • If the product runs as an application, click Start → All Programs → AD360 → Stop AD360.
    • If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and stop ManageEngine AD360.
  2. Navigate to →AD360>\bin, where →AD360> is the location where the product is installed. Execute the stopDB.bat file.
  3. If you have configured an external database server (MS SQL or PostgreSQL) in AD360, back up the external database.
  4. If you have enabled High Availability, follow the steps listed here. If not, proceed with Step 5.
  5. Back up AD360 by zipping the contents of the →AD360> directory.
  6. Run Command Prompt as an administrator and navigate to →AD360>\bin. Execute the UpdateManager.bat file.
  7. Click Browse and select the PPM file you have downloaded.
  8. Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. During this step, the certificate that verifies the service pack's integrity is automatically imported by the Update Manager tool.
  9. If the automatic certificate import fails, please import the certificate manually by following the steps listed here. Otherwise, click Close and then Exit to quit the Update Manager tool.
  10. Start AD360.
    • If the product runs as an application, click Start → All Programs → AD360 → Start AD360.
    • If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and start ManageEngine AD360.

Steps for manually importing the security certificate:

  1. Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.
    Build Number Download link
    4400 and above

    https://updates.manageengine.com/certificates/latest.crt
    Below 4400

    https://www.manageengine.com/certificate/ppmsigner_publickey.crt
  2. Open Command Prompt as an administrator and execute the UpdateManager.bat file in the <AD360>\bin directory.
  3. Click Import Certificate in the Update Manager tool to open the Import Certificate wizard.
  4. Click Browse and select the downloaded certificate file.
  5. Click Import.
  6. Once imported, click Browse and select the downloaded PPM file.
  7. Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely.
  8. Once the installation is complete, click Close and then Exit to quit the Update Manager tool.
  9. Start AD360.