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System Update Center

ManageEngine Analytics Plus Service Packs

Keep your Analytics Plus deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available Analytics Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade. Certain older build numbers require sequential multi-step upgrades.

Current buildUpgrade path to the latest buildSHA256 Value
build .- Install the service pack to move to the latest build.4c718ab58f243482cbf0b6223768f881d5c186c1deaf07debaced3ac1ede1588
build 6400.- Install the service pack to move to the latest build.4c718ab58f243482cbf0b6223768f881d5c186c1deaf07debaced3ac1ede1588
build .- Install the service pack to move to the latest build.ba8c521aed4506322ce619c8b69bd50f5661268d3ac0b16753c0f9a92907bd2f
build .- Install the service pack to move to the latest build.94e3c1c1c2b6ee32b7d4ba3082b97afefaf5d32b5cb84c2f4791445eb0d3ed86
build .- Install the service pack to move to the latest build.cf6ecfc7df17dc3aac608835b438c886ff10a3fe4b9f97b98d730f9b7b11b5dd

Service Pack Installation Steps

  1. Shut down ManageEngine Analytics Plus. If you are running it as a Windows service, stop the service.

    Note: If you're using Analytics Plus to analyze data from ManageEngine ServiceDesk Plus or OpManager via the tight integration option, we strongly recommend you stop your ServiceDesk Plus/OpManager application down as well while upgrading.
  2. We highly recommend you backup your Analytics Plus installation before proceeding. To back up your data, navigate to the <Analytics_Plus_Home>\bin directory from the Command Prompt or Terminal and execute the backupDB.bat or backupDB.sh file.
  3. Execute the UpdateManager.bat (on Windows) or UpdateManager.sh (on Linux) file located in the <Analytics_Plus_Home>\bin directory.
  4. Click the Browse button in the Update Manager tool and select the downloaded ServicePack PPM file.
  5. Click Install to install the Service Pack. This may take several minutes depending on the data size. Please do not cancel the process midway.
  6. Click Close and then Exit.
  7. Restart your ManageEngine Analytics Plus server. Wait to ensure everything is operating correctly, and then you may optionally start ServiceDesk Plus or OpManager.

How to locate my existing Analytics Plus build number

  • Open your Analytics Plus application.
  • Click the Help icon and choose About from the drop-down. You can find your present build number in the pop-up that appears.