System Update Center

ManageEngine AssetExplorer Service Packs

Keep your AssetExplorer deployment secure and up to date with the latest service packs and patches.

Server Update Process

Available AssetExplorer Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Prior to Build 7820

Migrate from Build 7540, ...,7670 to 7700

Customers using build 7540, ..., 7670 can install this Upgrade pack to migrate to Build 7700.

Download Hotfix

SHA256: 8bfb04e10304d24d30f1fbbcbdcf2243ae142d8a16b8f3064ca10321cba8bf02

Skip Forced Backup Entry:

-DSkipForcedBackUp_7700=true

Migrate from Build 7700, ...,7750 to 7800

Customers using build 7700, ..., 7750 can install this Upgrade pack to migrate to Build 7800.

Download Hotfix

SHA256: 14ccd79859658190cc759896e0c58c236395dd965058b5af2ff2e152b4a44f59

Skip Forced Backup Entry:

-DSkipForcedBackUp_7800=true

Build 7800 Service Pack 5

Alternative 7800-series service pack (SP-5). Customers who prefer to stay on the 7800 line can install this rather than migrating to 7820 or 7860.

Download Hotfix

SHA256: c09ebaab368ddca14718c4dd3f0d7e05b04740b92b03611db478e4930e28c17c

Migrate from Build 7800, ...,7810 to 7820

Customers using build 7800, ..., 7810 can install this Upgrade pack to migrate to Build 7820.

Download Hotfix

SHA256: 014819048887224a63a85d03f9182b84f2ecd8f519866af353fc4519e249e766

Migrate to Build 7860 (latest)

Latest hotfix - install this Upgrade pack to migrate to Build 7860.

Download Hotfix

SHA256: d0d34e1f37d3af9a0cb7f423a0d334bc705ae4983131fe603c51bc86e1abd920

Standard Upgrades

Current buildUpgrade path to the latest buildSHA256 Value
7800 to 7860- Install the service pack to move to build 7870.5a1b39ae356477c486d7cfee4f76fd444ba91272cc8c0819e8d951477769e15e
7700 to 7750- Install the service pack to move to build 7800.c09ebaab368ddca14718c4dd3f0d7e05b04740b92b03611db478e4930e28c17c
7540 to 7670- Install the service pack to move to build 7700.102d5f1a133a266df847e033a9647dc3ce51e09b2521776e4a84a91e01afa577
7300 to 7540- Install the service pack to move to build 7540.d3529e8486255b3b3082ac09e267d7907611a34fa0ff6cac86b93882f0a0036b
7200 to 7300- Install the service pack to move to build 7300.87a25d2847e8623bc561bca531da97de51fdb753a168e6653f803457ec430ecd
7000 to 7200- Install the service pack to move to build 7200.c65ca03b4270758e504263acc9604a35f4c002d7224f50e8de62a3aa61cf14ec
6994 to 7000- Install the service pack to move to build 7000.9392787c2e6561f7c417e527adcff9ac2ed5d4c8a4474a14ff8479de385c0d2e
6970 to 6994- Install the service pack to move to build 6994.b0c0134484f84f67a7192ed8555ed1e9282f456c61c82e872b8782f544ccd9ef
6800 to 6970 (Windows)- Install the service pack to move to build 6970.5e5274e9c3b5bfdb7d55e33034b0d067d007a6de78876b7d7a1c1eb7fb447123
6800 to 6970 (Linux)- Install the service pack to move to build 6970.6a72b893e9bc0cf5f7577a26cffd18dc29509a8cfc3b639971590ba85ef7febd
6700 to 6800- Install the service pack to move to build 6800.6fecc535b4260aa06aa0c3f943ba95029faf38d8cf61c9bb710f7030b9e36822
6600 to 6700- Install the service pack to move to build 6700.57f2e013bdae3e3db81aff10ffbf08ff48b23c17458dbc135cb77f51421c0352
6504 to 6600- Install the service pack to move to build 6600.8601c6594ca86671b25a2bf08598ac30319a1b53d49053bc4b7c591ce0039fda
6500 to 6503- Install the service pack to move to build 6504.9d066cbd0c9dddc6ea16fd67d70ace563b075e41bee1d00ee604a9316cc3fbce
6214 to 6500 (Windows)- Install the service pack to move to build 6500.3b948bcdc9391b5df59ca8be7325189ec658aca0abf42c4333d99a5b47f55a38
6214 to 6500 (Linux)- Install the service pack to move to build 6500.d5f7a6afb924e6c4aa24ae2b995d6a8175b85b1ca9429d58ec1b1a43b7b8fe99
6200 to 6214- Install the service pack to move to build 6214.95a924ca4105d826f8d6a30727879aa8f61bb0e3cd93c26d83d5346e08a08f64
6131 to 6132- Install the service pack to move to build 6200.-
6116 to 6131- Install the service pack to move to build 6132.-
6115 to 6116- Install the service pack to move to build 6116.-
6104 to 6114- Install the service pack to move to build 6115.-
6100 to 6103- Install the service pack to move to build 6104.-
6000 to 6100- Install the service pack to move to build 6100.-
5618 to 6000- Install the service pack to move to build 6000.-
5614 to 5617- Install the service pack to move to build 5618.-
5607 to 5613- Install the service pack to move to build 5614.-
5606 to 5607- Install the service pack to move to build 5607.-
5600 to 5606- Install the service pack to move to build 5606.-
5504 to 5600- Install the service pack to move to build 5600.-
5500 to 5503- Install the service pack to move to build 5504.-
5103 to 5500- Install the service pack to move to build 5500.-
5000 to 5102- Install the service pack to move to build 5103.-

Service Pack Installation Steps

Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

To upgrade Asset Explorer, import the certificate linked below during the upgrade process:

  1. Version 6954 and later
  2. Version 7300 and later

Click here to learn more about the upgrade process.

If you are a new user, download AssetExplorer directly.

Instructions to apply the Service Pack/Hotfix

  1. Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
  2. Take a backup of the existing build for security reasons. From command prompt, move to\bin directory and execute backUpData.bat. This will start the backup. cmd>[assetexplorer home]\bin cmd>backUpData.bat where, assetexplorer home -> C:\ManageEngine\assetexplorer

NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in Assetexplorer Home directory.

  • Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the/bin folder. This opens the Update Manager tool.
  • Click "Browse" to select the Upgrade Pack file (the .ppm file that you'd downloaded) and then click "Install"
  • Follow the on-screen instructions to apply the Service/Upgrade Pack.
  • Once the upgrade is complete, start AssetExplorer Server.

If you need any assistance or clarifications, please contact assetexplorer-support@manageengine.com