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System Update Center

ManageEngine AssetExplorer Service Packs

Keep your AssetExplorer deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available AssetExplorer Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Prior to Build 7820

Migrate from Build 7540, ...,7670 to 7700

Customers using build 7540, ..., 7670 can install this Upgrade pack to migrate to Build 7700.

Download Hotfix

SHA256: 8bfb04e10304d24d30f1fbbcbdcf2243ae142d8a16b8f3064ca10321cba8bf02

Skip Forced Backup Entry:

-DSkipForcedBackUp_7700=true

Migrate from Build 7700, ...,7750 to 7800

Customers using build 7700, ..., 7750 can install this Upgrade pack to migrate to Build 7800.

Download Hotfix

SHA256: 14ccd79859658190cc759896e0c58c236395dd965058b5af2ff2e152b4a44f59

Skip Forced Backup Entry:

-DSkipForcedBackUp_7800=true

Migrate from Build 7800, ...,7810 to 7820

Customers using build 7800, ..., 7810 can install this Upgrade pack to migrate to Build 7820.

Download Hotfix

SHA256: 014819048887224a63a85d03f9182b84f2ecd8f519866af353fc4519e249e766

Standard Upgrades

Current Build Next Build ServicePacks/Hotfix
7300 7540
Service Pack

SHA256: d3529e8486255b3b3082ac09e267d7907611a34fa0ff6cac86b93882f0a0036b

Skip the forced backup Entry :
-DSkipForcedBackUp7540=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp7540=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp7540=true
  • Save and execute the file to skip the forced backup process.
7200 7300
Service Pack

SHA256: 87a25d2847e8623bc561bca531da97de51fdb753a168e6653f803457ec430ecd

Skip the forced backup Entry :
-DSkipForcedBackUp_7300=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7300=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7300=true
  • Save and execute the file to skip the forced backup process.
7000 7200
Service Pack

SHA256: c65ca03b4270758e504263acc9604a35f4c002d7224f50e8de62a3aa61cf14ec

Skip the forced backup Entry :
-DSkipForcedBackUp_7200=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7200=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7200=true
  • Save and execute the file to skip the forced backup process.
6994 7000
Service Pack

SHA256: 9392787c2e6561f7c417e527adcff9ac2ed5d4c8a4474a14ff8479de385c0d2e

Skip the forced backup Entry :
-DSkipForcedBackUp_7000=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_7000=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_7000=true
  • Save and execute the file to skip the forced backup process.
6970 6994 Service Pack

SHA256: b0c0134484f84f67a7192ed8555ed1e9282f456c61c82e872b8782f544ccd9ef
6800 6970

  • Windows

    Service Pack

    SHA256: 5e5274e9c3b5bfdb7d55e33034b0d067d007a6de78876b7d7a1c1eb7fb447123

  • Linux

    Service Pack

    SHA256: 6a72b893e9bc0cf5f7577a26cffd18dc29509a8cfc3b639971590ba85ef7febd

Skip the forced backup Entry :
-DSkipForcedBackUp_6970=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6970=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6970=true
  • Save and execute the file to skip the forced backup process.
6700 6800 Service Pack

SHA256: 6fecc535b4260aa06aa0c3f943ba95029faf38d8cf61c9bb710f7030b9e36822

Skip the forced backup Entry :
-DSkipForcedBackUp_6800=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6800=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6800=true
  • Save and execute the file to skip the forced backup process.
6600 6700 Service Pack

SHA256: 57f2e013bdae3e3db81aff10ffbf08ff48b23c17458dbc135cb77f51421c0352

Skip the forced backup Entry :
-DSkipForcedBackUp_6700=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6700=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6700=true
  • Save and execute the file to skip the forced backup process.
6504 6600 Service Pack

SHA256: 8601c6594ca86671b25a2bf08598ac30319a1b53d49053bc4b7c591ce0039fda

Skip the forced backup Entry :
-DSkipForcedBackUp_6600=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java" -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6600=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6600=true
  • Save and execute the file to skip the forced backup process.
6500, ..., 6503 6504 Service Pack

SHA256: 9d066cbd0c9dddc6ea16fd67d70ace563b075e41bee1d00ee604a9316cc3fbce
6214 6500

  • Windows

    Service Pack

    SHA256: 3b948bcdc9391b5df59ca8be7325189ec658aca0abf42c4333d99a5b47f55a38

  • Linux

    Service Pack

    SHA256: d5f7a6afb924e6c4aa24ae2b995d6a8175b85b1ca9429d58ec1b1a43b7b8fe99

Skip the forced backup Entry :
-DSkipForcedBackUp_6500=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat, find java -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipForcedBackUp_6500=true
  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh, find $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipForcedBackUp_6500=true
  • Save and execute the file to skip the forced backup process.
6200 6214 Service Pack

SHA256: 95a924ca4105d826f8d6a30727879aa8f61bb0e3cd93c26d83d5346e08a08f64
6131,6132 6200 Service Pack
6116, 6117, ... 6131 6132 Service Pack
6115 6116 Service Pack
6104, ... 6114 6115 Service Pack
6100, 6101, 6102, 6103 6104 Service Pack
6000 6100 Service Pack
5618 6000 Service Pack
5614-5617 5618 Service Pack
5607-5613 5614 Service Pack
5606 5607 Service Pack
5600 5606 Service Pack
5504 5600 Service Pack
5500 , 5501, 5502, 5503 5504 Service Pack
5103 5500 Service Pack
5000 - 5005, 5100 - 5102 5103 Service Pack

Service Pack Installation Steps

Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

To upgrade Asset Explorer, import the certificate linked below during the upgrade process:

  1. Version 6954 and later
  2. Version 7300 and later

Click here to learn more about the upgrade process.

If you are a new user, download AssetExplorer directly.

Instructions to apply the Service Pack/Hotfix

  1. Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
  2. Take a backup of the existing build for security reasons. From command prompt, move to\bin directory and execute backUpData.bat. This will start the backup. cmd>[assetexplorer home]\bin cmd>backUpData.bat where, assetexplorer home -> C:\ManageEngine\assetexplorer

NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in Assetexplorer Home directory.

  • Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the/bin folder. This opens the Update Manager tool.
  • Click "Browse" to select the Upgrade Pack file (the .ppm file that you'd downloaded) and then click "Install"
  • Follow the on-screen instructions to apply the Service/Upgrade Pack.
  • Once the upgrade is complete, start AssetExplorer Server.

If you need any assistance or clarifications, please contact assetexplorer-support@manageengine.com