Get Quote Free Trial
System Update Center

ManageEngine Device Control Plus Service Packs

Keep your Device Control Plus deployment secure and up to date with the latest service packs and patches.

View Downloads
Server Update Process

Available Device Control Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

If your build number is Upgrade to Build Number SHA256 Checksum hash value
< = 10.0.361 Download and upgrade to 10.0.362release notes 3f3917c5edcd9f0cbc7d7c0687c7735525c1deafb82c1b1dad1af5dd6ed4aeda
10.0.362 Download and upgrade to 10.1.2119.10release notes 64b34e91b46e97a632f51afaf7c18c0a0c76c380dd44ef3ac3370484df7d6245
10.1.2119.01 to 11.1.2246.01 Download and upgrade to 11.2.2300.24release notes e2dec536c6500ac8bf445c7a56a9ead9c391470c93f2aa50b5dd9d71d662d017
11.2.2300.01 to 11.2.2340.01 Download and upgrade to 11.3.2400.35release notes 449d7077b3d32dcf37073c449bc0013e74910121ae5391cf72ab012ca5eb5d3e
11.3.2400.01 to 11.3.2440.01 Download and upgrade to 11.4.2500.42release notes 67a0d1d8ce35153896cca7c7ef8763a008f104b058c937b867ba9037bed20bb3
11.4.2500.01 to 11.4.2545.01 Download and upgrade to 11.5.2600.26release notes 1e127eb226bfc8ac54dae3b82a83870ac5ff5a806f10fd2cc3b2079af02e1588
11.5.2600.01 to - Recommended Hotfix Upgrade Download and upgrade to 11.5.2605.05release notes 0794c1c616d42937721064b738cdf6e2a82b1f0295ff234203a19e2d231f1c55

Service Pack Installation Steps

Important Note

  1. For users with both Endpoint Central and Device Control Plus standalone solutions, the two respective agents cannot co-exist within the same system. Contact support and upgrade to the latest build of the Device Control add-on for Endpoint Central to implement a single, common agent.
  2. Device Control Plus is available as an add-on and as part of the security bundle for Endpoint Central.
  3. For Endpoint Central users, the Device Control add-on is recommended for enhancing your approach to unified endpoint management and for fortifying your endpoint data security.

What is a Failover Server setup?

A Failover server is a secondary server that starts managing your devices if the primary server goes down, thus eliminating any downtime caused.

How to check whether you have a Failover Server setup or not?

In the Device Control Plus web console, go to the Admin tab, under Server Settings, click Failover Server. This page will indicate if you have a Failover Server configured.

Steps to follow if you do not have a Failover Server setup

  1. Stop Device Control Plus. Open services.msc, find ManageEngine Device Control Plus Server, and stop the service.
  2. Important:
    • If the Device Control Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
    • If you have to install a couple of service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.
  3. Execute the UpdateManager.bat file present in the /DeviceControlPlus/bin directory. If you have installed Device Control Plus Server on Windows Vista, Windows 7, Windows 8, Windows 2008 or Windows 2012, you should login as a default administrator before running the Update Manager tool.
  4. Click Browse and select the .ppm file that you have downloaded.
  5. Click Install to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
  6. Click Close and then click Exit to exit the Update Manager tool.
  7. Start Device Control Plus. Open services.msc, find ManageEngine Device Control Plus Server, and start the service.

Steps to follow if you have a Failover Server setup

Note: In the Failover setup, the ppm should be applied to upgrade the primary server alone. The secondary server will be automatically upgraded to the same ppm.

  1. Stop the Device Control Plus secondary server. Open services.msc, find ManageEngine Device Control Plus Server, and stop the service.
  2. Stop the Device Control Plus primary server. Open services.msc, find ManageEngine Device Control Plus Server, and stop the service.
  3. Important:
    • If the Device Control Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
    • If you have to install a couple of service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.
  4. Execute the UpdateManager.bat file present in the /DeviceControlPlus/bin directory in the primary server. If you have installed Device Control Plus Server on Windows Vista, Windows 7, Windows 8, Windows 2008 or Windows 2012, you should login as a default administrator before running the Update Manager tool.
  5. Click Browse and select the .ppm file that you have downloaded.
  6. Click Install to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
  7. Click Close and then click Exit to exit the Update Manager tool.
  8. Start the Device Control Plus primary server. Open services.msc, find ManageEngine Device Control Plus Server, and start the service.
  9. After the primary server has started completely, start the Device Control Plus secondary server.

How do I find out my build number?

  1. Log in to the Device Control Plus web client and navigate to the top right corner where Build version will be listed.
  2. Also, you can find the build version in Support tab > General Details > Product Information > Build Version.

This is the build number of the currently installed Device Control Plus.