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System Update Center

ManageEngine Endpoint Central MSP Service Packs

Keep your Endpoint Central MSP deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available Endpoint Central MSP Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

If your build number is Upgrade to Build Number SHA256 Checksum hash value
10.0.0 to 10.0.716 Download and upgrade to 10.1.2119.10release notes 22e1e842bb2f0ba37cf42f5463b964ab13d5097a8c6c68355ab421bf4f709b3b
10.1.2119.01 to 11.1.2246.01 Download and upgrade to 11.2.2300.27release notes 11f6e202eca9d6412b47d16f8763b4a883aee0d00d629682bf56706e9d22a3e1
11.2.2300.01 to 11.2.2350.01 Download and upgrade to 11.3.2400.36release notes 23fb6de26801bf7510b37838b7a24e0dd930e32a7cc2ad5f46ed8d2fd5c3d150
11.3.2400.01 to 11.3.2450.01 Download and upgrade to 11.4.2500.43release notes 111ecfaa74b6593e8f531fa386249561d27710922977c5c4791647deb9ef5e6d
11.4.2500.01 to 11.5.2600.25 Recommended Hotfix Upgrade Download and upgrade to 11.5.2600.26release notes c55134d4101814f6e7ef275c146995254a2c066ed54ae29b96c6aa17c484a46f

Service Pack Installation Steps

Service Pack apply order for 70101

Important Note

  1. To prevent your antivirus from scanning, add the following to your Antivirus' exclusion list:
    • Endpoint Central MSP installation directory
    • Endpoint Central MSP Directory folder in which DC database is running.

Instructions to Apply Service Packs & Hot Fixes

What is a Failover Server setup?

A Failover server is a secondary server that starts managing your devices if the primary server goes down, thus eliminating any downtime caused. Learn more.

How to check whether you have a Failover Server setup or not?

In the Endpoint Central MSP's web console, go to the Admin tab, under Server Settings, click Failover Server.

If you do not have a Failover Server setup, then the page will look similar to the image given below:

If you do have a Failover Server setup, then the page will look similar to the image given below:

Depending upon the type of setup you have, please follow the instructions below.

Steps to follow if you do not have a Failover Server setup

  1. Stop Endpoint Central MSP.

    Open services.msc --> Find ManageEngine Endpoint Central MSP Server --> Stop the service.

  2. Execute the UpdateManager.bat file present in the <Endpoint Central MSP_home>/bin directory.

    If you have installed Endpoint Central MSP Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.

  3. Click "Browse" and select the.ppm file that you have downloaded and install the file.

    This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.

  4. Close and exit the Update Manager tool.
  5. Start Endpoint Central MSP.

How do I find out my build number?

  1. Log in to the Endpoint Central MSP web client and navigate to the top right corner where Build version will be listed.
  2. Also, you can find the build version in Support tab -> General Details -> Product Information -> Build Version.

This is the build number of the currently installed Endpoint Central MSP.

Need help?

If you still have troubles in updating Endpoint Central MSP to the latest build write to ManageEngine at msp-desktopcentral-support@manageengine.com

Steps to follow if you have a Failover Server setup

Note: In the Failover setup, the ppm should be applied to upgrade the primary server alone. The secondary server will be automatically upgraded to the same ppm.

  1. Stop the Endpoint Central MSP secondary server.

    Open services.msc --> Find ManageEngine Endpoint Central MSP Server --> Stop the service.

  2. Once the secondary server is stopped, navigate to /bin of the secondary server and execute the "SecondaryServerPPMHandler.bat" file. If the server version is below 10.1.2137.03 then skip this step and proceed further.
  3. Stop the Endpoint Central MSP primary server.

    4. Open services.msc --> Find ManageEngine Endpoint Central MSP Server --> Stop the service.

  4. Execute the UpdateManager.bat file present in the <Endpoint Central MSP_home>/bin directory in the primary server.

    If you have installed Endpoint Central MSP Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.

  5. Click "Browse" and select the.ppm file that you have downloaded and install the file.

    This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.

  6. Close and exit the Update Manager tool.
  7. Start the Endpoint Central MSP primary server.
  8. After the primary server has started completely, start the Endpoint Central MSP secondary server.

How do I find out my build number?

  1. Log in to the Endpoint Central MSP web client and navigate to the top right corner where Build version will be listed.
  2. Also, you can find the build version in Support tab -> General Details -> Product Information -> Build Version.

This is the build number of the currently installed Endpoint Central MSP.

Need help?

If you still have troubles in updating Endpoint Central MSP to the latest build write to ManageEngine at msp-desktopcentral-support@manageengine.com