ManageEngine Endpoint DLP Plus Service Packs

Important Note

1. For users with both Endpoint Central and Endpoint DLP Plus standalone solutions, the two respective agents cannot co-exist within the same system. Contact support and upgrade to the latest build of the Endpoint DLP add-on for Endpoint Central to implement a single, common agent.
2. Endpoint DLP Plus is available as an add-on and as part of the security bundle for Endpoint Central.
3. For Endpoint Central users, the Endpoint DLP add-on is recommended for enhancing your approach to unified endpoint management and for fortifying your endpoint data security.

What is a Failover Server setup?

A Failover server is a secondary server that starts managing your devices if the primary server goes down, thus eliminating any downtime caused.

How to check whether you have a Failover Server setup or not?

In the Endpoint DLP Plus web console, go to the Admin tab, under Server Settings, click Failover Server. This page will indicate if you have a Failover Server configured.

Steps to follow if you do not have a Failover Server setup

1. Stop Endpoint DLP Plus. Open services.msc, find ManageEngine Endpoint DLP Plus Server, and stop the service.
2. Important:
   
   • If the Endpoint DLP Plus Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process.
   • If you have to install a couple of service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.
3. Execute the UpdateManager.bat file present in the /EndpointDLPPlus/bin directory. If you have installed Endpoint DLP Plus Server on Windows Vista, Windows 7, Windows 8, Windows 2008 or Windows 2012, you should login as a default administrator before running the Update Manager tool.
4. Click Browse and select the .ppm file that you have downloaded.
5. Click Install to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
6. Click Close and then click Exit to exit the Update Manager tool.
7. Start Endpoint DLP Plus. Open services.msc, find ManageEngine Endpoint DLP Plus Server, and start the service.

Steps to follow if you have a Failover Server setup

Note: In the Failover setup, the ppm should be applied to upgrade the primary server alone. The secondary server will be automatically upgraded to the same ppm.

1. Stop the Endpoint DLP Plus secondary server. Open services.msc, find ManageEngine Endpoint DLP Plus Server, and stop the service.
2. Stop the Endpoint DLP Plus primary server. Open services.msc, find ManageEngine Endpoint DLP Plus Server, and stop the service.
3. Execute the UpdateManager.bat file present in the /EndpointDLPPlus/bin directory in the primary server. If you have installed Endpoint DLP Plus Server on Windows Vista, Windows 7, Windows 8, Windows 2008 or Windows 2012, you should login as a default administrator before running the Update Manager tool.
4. Click Browse and select the .ppm file that you have downloaded.
5. Click Install to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.
6. Click Close and then click Exit to exit the Update Manager tool.
7. Start the Endpoint DLP Plus primary server. Open services.msc, find ManageEngine Endpoint DLP Plus Server, and start the service.
8. After the primary server has started completely, start the Endpoint DLP Plus secondary server.

How do I find out my build number?

1. Log in to the Endpoint DLP Plus web client and navigate to the top right corner where Build version will be listed.
2. Also, you can find the build version in Support tab > General Details > Product Information > Build Version.

This is the build number of the currently installed Endpoint DLP Plus.