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System Update Center

ManageEngine EventLog Analyzer Service Packs

Keep your EventLog Analyzer deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available EventLog Analyzer Service Packs

Find your current build number and verify the correct upgrade path before executing your environment upgrade.

Select the Product Build Number
Upgrade path to move to latest build
13000 to 13016
  1. Download and install the latest service pack 13.0.1 (Build 13017)
12500 to 12578
  1. Download and install the service pack 12.5.7 (Build 12579)
12400 to 12478
  1. Download and install the service pack 12.5.0 (Build 12506)
  2. Download and install the service pack 12.5.7 (Build 12579)
12300 to 12336
  1. Download and install the service pack 12.4.0 (Build 12401)
  2. Download and install the service pack 12.5.0 (Build 12506)
  3. Download and install the service pack 12.5.7 (Build 12579)
12200 to 12292
  1. Download and install the service pack 12.3.0 (Build 12308)
  2. Download and install the service pack 12.4.0 (Build 12401)
  3. Download and install the service pack 12.5.0 (Build 12506)
  4. Download and install the service pack 12.5.7 (Build 12579)
12100 to 12167
  1. Download and install the service pack 12.2.1 (Build 12210)
  2. Download and install the service pack 12.3.0 (Build 12308)
  3. Download and install the service pack 12.4.0 (Build 12401)
  4. Download and install the service pack 12.5.0 (Build 12506)
  5. Download and install the service pack 12.5.7 (Build 12579)
12000 to 12063
  1. Download and install the service pack 12.1.0 (Build 12104)
  2. Download and install the service pack 12.2.1 (Build 12210)
  3. Download and install the service pack 12.3.0 (Build 12308)
  4. Download and install the service pack 12.4.0 (Build 12401)
  5. Download and install the service pack 12.5.0 (Build 12506)
  6. Download and install the service pack 12.5.7 (Build 12579)
11200 to 11212
  1. Download and install the service pack 12.0.0 (Build 12002)
  2. Download and install the service pack 12.1.0 (Build 12104)
  3. Download and install the service pack 12.2.1 (Build 12210)
  4. Download and install the service pack 12.3.0 (Build 12308)
  5. Download and install the service pack 12.4.0 (Build 12401)
  6. Download and install the service pack 12.5.0 (Build 12506)
  7. Download and install the service pack 12.5.7 (Build 12579)
11020 to 11140
  1. Download and install the service pack 11.20 (Build 11203).
  2. Download and install the service pack 12.0.0 (Build 12002)
  3. Download and install the service pack 12.1.0 (Build 12104)
  4. Download and install the service pack 12.2.1 (Build 12210)
  5. Download and install the service pack 12.3.0 (Build 12308)
  6. Download and install the service pack 12.4.0 (Build 12401)
  7. Download and install the service pack 12.5.0 (Build 12506)
  8. Download and install the service pack 12.5.7 (Build 12579)
11000 to 11010
  1. Download and install the service pack 11.02 (Build 11026).
  2. Download and install the service pack 11.20 (Build 11203).
  3. Download and install the service pack 12.0.0 (Build 12002)
  4. Download and install the service pack 12.1.0 (Build 12104)
  5. Download and install the service pack 12.2.1 (Build 12210)
  6. Download and install the service pack 12.3.0 (Build 12308)
  7. Download and install the service pack 12.4.0 (Build 12401)
  8. Download and install the service pack 12.5.0 (Build 12506)
  9. Download and install the service pack 12.5.7 (Build 12579)
10000 to 10081
  1. Download and install service pack 11.0 (SP-11.0) to migrate to build 11005.
  2. Download and install the service pack 11.02 (Build 11026).
  3. Download and install the service pack 11.20 (Build 11203).
  4. Download and install the service pack 12.0.0 (Build 12002)
  5. Download and install the service pack 12.1.0 (Build 12104)
  6. Download and install the service pack 12.2.1 (Build 12210)
  7. Download and install the service pack 12.3.0 (Build 12308)
  8. Download and install the service pack 12.4.0 (Build 12401)
  9. Download and install the service pack 12.5.0 (Build 12506)
  10. Download and install the service pack 12.5.7 (Build 12579)
9000 to 9003
  1. Download and install service pack 10.0 (SP-10.0) to migrate to build 10000.
  2. Download and installservice pack 11.0 (SP-11.0) to migrate to build 11005.
  3. Download and install the service pack 11.02 (Build 11026).
  4. Download and install the service pack 11.20 (Build 11203).
  5. Download and install the service pack 12.0.0 (Build 12002)
  6. Download and install the service pack 12.1.0 (Build 12104)
  7. Download and install the service pack 12.2.1 (Build 12210)
  8. Download and install the service pack 12.3.0 (Build 12308)
  9. Download and install the service pack 12.4.0 (Build 12401)
  10. Download and install the service pack 12.5.0 (Build 12506)
  11. Download and install the service pack 12.5.7 (Build 12579)
8060 to 8066
  1. Download and install service pack 9.0 (SP-9.0) to migrate to build 9001.
  2. Download and install service pack 10.0 (SP-10.0) to migrate to build 10000.
  3. Download and install service pack 11.0 (SP-11.0) to migrate to build 11005.
  4. Download and install the service pack 11.02 (Build 11026).
  5. Download and install the service pack 11.20 (Build 11203).
  6. Download and install the service pack 12.0.0 (Build 12002)
  7. Download and install the service pack 12.1.0 (Build 12104)
  8. Download and install the service pack 12.2.1 (Build 12210)
  9. Download and install the service pack 12.3.0 (Build 12308)
  10. Download and install the service pack 12.4.0 (Build 12401)
  11. Download and install the service pack 12.5.0 (Build 12506)
  12. Download and install the service pack 12.5.7 (Build 12579)
8050 to 8052
  1. Download and copy EventLog Analyzer JRE zip file as instructed
  2. Download and install service pack 8.6 (SP-8.6) to migrate to build 8066.
  3. Download and install service pack 9.0 (SP-9.0) to migrate to build 9001.
  4. Download and install service pack 10.0 (SP-10.0) to migrate to build 10000.
  5. Download and install service pack 11.0 (SP-11.0) to migrate to build 11005.
  6. Download and install the service pack 11.02 (Build 11026).
  7. Download and install the service pack 11.20 (Build 11203).
  8. Download and install the service pack 12.0.0 (Build 12002)
  9. Download and install the service pack 12.1.0 (Build 12104)
  10. Download and install the service pack 12.2.1 (Build 12210)
  11. Download and install the service pack 12.3.0 (Build 12308)
  12. Download and install the service pack 12.4.0 (Build 12401)
  13. Download and install the service pack 12.5.0 (Build 12506)
  14. Download and install the service pack 12.5.7 (Build 12579)
8020 or lesser
  Please contact EventLog Analyzer support team

Service Pack Installation Steps

Instructions to apply service packs

Important note

  1. Please stop the EventLog Analyzer service and take a copy of the entire EventLog Analyzer folder or a server snapshot. Please note that backing up EventLog Analyzer is mandatory so that you can restore the installation to this version in case of upgrade failures. If you are using the Distributed Edition of EventLog Analyzer, back up the admin server and all managed servers.
  2. Before you proceed with the upgrade process, please ensure the availability of enough disk space in the server where EventLog Analyzer is installed.
  3. If you use a MS SQL database, we strongly recommend you to take a snapshot of your database as well.
  4. If you've deployed the Distributed Edition of EventLog Analyzer, please apply the service pack only on the admin server. The admin server will auto-upgrade all the reporting managed servers and the managed servers will automatically update the Agents if they are in use.
  5. In case you apply more than one service pack at a time, please start the EventLog Analyzer application after each service pack upgrade.

How do I import certificate?

Please follow the below steps to import certificate. Download the certificate from one of these links below

Certificate link: https://www.manageengine.com/certificate/ppmsigner_publickey.crt

Updated Certificate link: https://updates.manageengine.com/certificates/latest.crt

For the files ppmsigner_publickey.crt and latest.crt, the SHA256 value is 2baeaee89ad91824b3ceca55499eebeb7a5c02d4b751bddfa2c2149ea2102155

Console mode:

  1. Run the UpdateManager.bat/sh file with -c as a command line argument.
  2. After invoking UpdateManager in command line mode, select option c from the list of options provided to import the certificate.
  3. Enter the path of the certificate when requested and proceed with steps 5 to 8 mentioned above.

UI mode:

  1. Execute UpdateManager.bat/sh.
  2. Open import certificate tool by clicking the Import Certificate button on the top-left corner.
  3. Select the shared certificate by using the Browse button to locate the file.
  4. Next, select Import to pull in the certificate and proceed with steps 5 to 8 mentioned above.

Note: Do not interrupt or revert the upgrade process. In case of upgrade failure, please contact EventLog Analyzer support team.

Specific Migration Instructions

Migrating from Build 9000 to Build 10000

Download the upgrade manager files from the below links and extract it to <Eventlog_Analyser_Home>/bin folder.

Windows Download Linux Download

Migrating from Build 805x to Build 806x

Download the JRE zip files and place it in EventLog Analyzer home directory. Contact EventLog Analyzer Support to get the JRE zip.

Manual index migration

EventLog Analyzer has updated its indexing mechanism after 8061/8062. Since index migration is a resource intensive process, we recommend you to carry out this operation manually.

In command prompt, run MigrateIndex.bat/sh script located in <EventLog_Analyzer_Home>/troubleshooting directory.

Note: For Distributed Edition, run the above script on all Managed Servers.