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System Update Center

ManageEngine Exchange Reporter Plus Service Packs

Stay updated with the latest Exchange Reporter Plus service packs to ensure a secure Exchange reporting environment.

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Server Update Process

Available Exchange Reporter Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
5030- Install the service pack to move to build 5215.de135392d0fa8bea21ed58b75c5e1815b6fbce15eb70b2ca10baef92fadb4137
5800 to 5801- Install the service pack to move to build 5100.de135392d0fa8bea21ed58b75c5e1815b6fbce15eb70b2ca10baef92fadb4137
5714 to 5726- Install the service pack to move to build 5100.05c3f4fc3cfcdea310b130f56757a34b22298ee3fd61acf35ef00d4154092467
5700 to 5713- Install the service pack to move to build 5713.1867433a3a3d8146cfbda6c1fdde99c6f445fe64fec7c368b59f425344feafd2
5601 to 5616- Install the service pack to move to build 5616.fed6d890e64c8762a5f366f422e55ec9b8494bc7fdc6d19943fec7b299a25f36
5500 to 5515- Install the service pack to move to build 5515.a287418066ef5aeb2160c887c6a75afb7f817c99753f3e5bbe409d9c2ee647b5
5300 to 5423- Install the service pack to move to build 5423.d47cc0d60354121a6dc6b27bf89d2e0b5c71af06896200defcff1e60a453b209
5216- Install the service pack to move to build 5030.509a06243e801128e75f95efa3ea5d9569f5488126b7a62d321349531976f7f1
5160 to 5200- Install the service pack to move to build 5200.468befa855b94af66582e4dc495d7ec932a649e56b6025c019f44e90a70a8e5b
5100 to 5157- Install the service pack to move to build 5157.32e3aa7c12672c16d03b920a5f2f57038eb22165a83280ef1dfc3d78e1ccdae8

Service Pack Installation Steps

Instructions to apply Service Pack

  1. Shut down Exchange Reporter Plus:
    • If the product runs as an application, click Start > All Programs > Exchange Reporter Plus > Stop Exchange Reporter Plus.
    • If the product runs as a Windows service, click Start > Run. Type services.msc and stop ManageEngine Exchange Reporter Plus.
  2. Execute the stopDB.bat file stored in the <Exchange Reporter Plus>\bin directory.
  3. Back up Exchange Reporter Plus by zipping the contents of the <Exchange Reporter Plus> directory.
  4. If you're using Microsoft SQL Server, take a backup of the database, too.
  5. Open the Command Prompt as an administrator and execute the UpdateManager.bat file stored in the <Exchange Reporter Plus>\bin directory.
  6. Click Browse and select the PPM file (service pack file) that you downloaded.
  7. Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate the process prematurely.
  8. Click Close and then Exit to quit the Update Manager tool.
  9. Start Exchange Reporter Plus:
    • If the product runs as an application, click Start > All Programs > Exchange Reporter Plus > Start Exchange Reporter Plus.
    • If the product runs as a Windows service, click Start > Run. Type services.msc and start ManageEngine Exchange Reporter Plus.

Steps to manually import the security certificate

  1. Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.
    Build Number Download link
    5715 and above https://updates.manageengine.com/certificates/latest.crt
    Below 5715 https://www.manageengine.com/certificate/ppmsigner_publickey.crt
  2. Once the download is complete, click Import Certificate in the UpdateManager to open the Import Certificate wizard.
  3. Click Browse and select the previously downloaded certificate.
  4. Click Import.
  5. After the certificate has been imported, click Browse and select the downloaded PPM file (the service pack).
  6. Click Install. The installation process might take a few minutes depending on the amount of data to be migrated. Please do not terminate this procedure prematurely.
  7. After the installation, click Close.
  8. Click Exit to quit the UpdateManager tool.
  9. Now, start Exchange Reporter Plus to use the updated build.