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System Update Center

ManageEngine Exchange Reporter Plus Service Packs

Stay updated with the latest Exchange Reporter Plus service packs to ensure a secure Exchange reporting environment.

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Server Update Process

Available Exchange Reporter Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

If your Build Number isUpdate to Build Number
5800

Download and update to 5801

5714 through 5726

Download and update to 5800

5700 through 5713

Download and update to 5714

5601 through 5616

Download and update to 5700

5500 through 5515

Download and update to 5600

5300 through 5423

Download and update to 5500

5215, 5216

Download and update to 5300

5201 through 5214

Follow steps and update to 5215

5160 through 5200

Download and update to 5215

5100 through 5157

Download and update to 5160

4100 through 5030

Download and update to 5100

Service Pack Installation Steps

Instructions to apply Service Pack

  1. Shut down Exchange Reporter Plus:
    • If the product runs as an application, click Start > All Programs > Exchange Reporter Plus > Stop Exchange Reporter Plus.
    • If the product runs as a Windows service, click Start > Run. Type services.msc and stop ManageEngine Exchange Reporter Plus.
  2. Execute the stopDB.bat file stored in the <Exchange Reporter Plus>\bin directory.
  3. Back up Exchange Reporter Plus by zipping the contents of the <Exchange Reporter Plus> directory.
  4. If you're using Microsoft SQL Server, take a backup of the database, too.
  5. Open the Command Prompt as an administrator and execute the UpdateManager.bat file stored in the <Exchange Reporter Plus>\bin directory.
  6. Click Browse and select the PPM file (service pack file) that you downloaded.
  7. Click Install. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate the process prematurely.
  8. Click Close and then Exit to quit the Update Manager tool.
  9. Start Exchange Reporter Plus:
    • If the product runs as an application, click Start > All Programs > Exchange Reporter Plus > Start Exchange Reporter Plus.
    • If the product runs as a Windows service, click Start > Run. Type services.msc and start ManageEngine Exchange Reporter Plus.

Steps to manually import the security certificate

  1. Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.
    Build Number Download link
    5715 and above https://updates.manageengine.com/certificates/latest.crt
    Below 5715 https://www.manageengine.com/certificate/ppmsigner_publickey.crt
  2. Once the download is complete, click Import Certificate in the UpdateManager to open the Import Certificate wizard.
  3. Click Browse and select the previously downloaded certificate.
  4. Click Import.
  5. After the certificate has been imported, click Browse and select the downloaded PPM file (the service pack).
  6. Click Install. The installation process might take a few minutes depending on the amount of data to be migrated. Please do not terminate this procedure prematurely.
  7. After the installation, click Close.
  8. Click Exit to quit the UpdateManager tool.
  9. Now, start Exchange Reporter Plus to use the updated build.