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System Update Center

ManageEngine Log360 Service Packs

Keep your Log360 deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available Log360 Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
13000 to 13062- Install the service pack to move to build 13063.ee0ebc8fa7c79e6bdf1bb1334b6ddd97e78ca882440e111cfe296a29673e7e29
5500 to 5567- Install the service pack to move to build 5570.de588ea97d75aadb2a02727eef834313976246aff3a8c042b2da6cc392a09f9f
5400 to 5499- Install the service pack to move to build 5503.20b9c190ea62a4865714ba53b4de3ab3e5fea903890893473a6a4aea45c94c52
5201 to 5346- Install the service pack to move to build 5402.7593b8e645af299ae2adecd32d390725f7d9ba9c88ea5cd8bb11a66b63f3948a
5030 to 5200- Install the service pack to move to build 5201.9e7e7b9b038012dcd293e6a2234a7eb6c9b5c46996be995073d53a8b2af1227f

Service Pack Installation Steps

Instructions to apply service pack

  • Shut down Log360:
    1. If the product runs as an application, click Start → All Programs → Log360 → Stop Log360.
    2. If the product runs as a Windows service, click Start → Run → type "services.msc" → Stop ManageEngine Log360.
  • Backup Log360 by zipping the contents of the <Log360> directory.
  • If you are using an external database server (Microsoft SQL), then be sure to also take a backup of the database.
  • Open Command Prompt and execute the UpdateManager.bat file under the <Log360>\bin directory.
    1. For Windows Server 2008 and higher operating systems with User Account Control enabled, start the Command Prompt as an administrator (right-click Command Prompt and select Run as Administrator)
  • Click on “Browse” and select the downloaded PPM file. Now click on “Install”.
  • Please wait until the upgrade completes. Please do not terminate the Service Pack upgrade process prematurely.
  • Click Close and then Exit to quit the Update Manager tool.
  • Start Log360:
    1. If the product runs as an application, click on Start → All Programs → Log360 → Start Log360.
    2. If the product runs as a Windows service, click on Start → Run → type "services.msc" → Start ManageEngine Log360.
Notes:
  • If you need to apply more than one service pack, follow the same instructions for each installation and then start Log360 after every upgrade.
  • Do not interrupt or cancel the upgrade process. If the upgrade fails, please contact the Optrics support team.
  • Log360 and its components need to be updated to the latest edition for smooth performance.
  • After the upgrade, please clear the browser cache or access the application in the incognito or private tab.

How do I import a certificate?

Please follow the below steps to import certificate.

Download the certificate from one of the links below

Certificate link: https://www.manageengine.com/certificate/ppmsigner_publickey.crt

Updated Certificate link: https://updates.manageengine.com/certificates/latest.crt

Console mode:

  1. Run the UpdateManager.bat/sh file with -c as a command line argument.
  2. After invoking UpdateManager in command line mode, select option c from the list of options provided to import the certificate.
  3. Enter the path of the certificate when requested and proceed with steps 5 to 8 mentioned above.

UI mode:

  1. Execute UpdateManager.bat/sh.
  2. Open import certificate tool by clicking Import Certificate button on the top-left corner.
  3. Select the shared certificate by using the Browse button to locate the file.
  4. Next, select Import to pull in the certificate and proceed with steps 5 to 8 mentioned above.