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System Update Center

ManageEngine M365 Manager Plus Service Packs

Keep your M365 Manager Plus deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available M365 Manager Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
4800 to 4820- Install the service pack to move to build 4821.ccde16a4d5bdf9251652b22dba7e2aa8f7b693defb8efb7670811f2e2262aee2
4700 to 4703- Install the service pack to move to build 4818.d98ea19523f1dd5813bc7a3cdcd5f076d5013014a2487bcdea6f5141c32094e6
4600 to 4619- Install the service pack to move to build 4818.4da9f3bfdda5a71e4b783e1895662278f02453f9f894f69d24109fd88dc86c40
4500 to 4543- Install the service pack to move to build 4818.e14acfd9a3457457cee922d06980ae166f467f5fbd36803660117a71367371b3
4400 to 4425- Install the service pack to move to build 4800.d38d6056d6ca6a96ce2878b5a1fbcd47ef69216d39c401e38bd5e11e3fa8ce09
4300 to 4336- Install the service pack to move to build 4500.cf7e3ced91dae72b573c184231c1330a3b74c2dbad8e5d84d3e6fdeeba53370f
4200 to 4222- Install the service pack to move to build 4500.5106deae883d5510146a447c22d312bf15e4d644abe0c83990135522c68bbea0
4100 to 4119- Install the service pack to move to build 4500.60b9d4903ab0bc8ef6e876c7a82e7e3292eab79cbf051558ca1bfdf515444bad
4002 to 4014- Install the service pack to move to build 4014.65f11b014ead4b69ff310e4529e9821867fee15d536779744a365d4b30d539b0

Service Pack Installation Steps

Important:

  1. We strongly recommend you take backups before applying the service pack. This helps prevent accidental loss of data.

Instructions to apply Service Pack

  1. Shut down M365 Manager Plus:
    • If the product is running as an application, click Start > All Programs > M365 Manager Plus > Stop M365 Manager Plus.
    • If the product is running as a Windows service, click Start > Run. Type services.msc and stop ManageEngine M365 Manager Plus.
  2. Execute the stopDB.bat file stored in the <M365 Manager Plus>\bin directory.
  3. Back up M365 Manager Plus by zipping the contents of the <M365 Manager Plus> directory.
  4. If you're using Microsoft SQL Server, take a backup of the database.
  5. Open Command Prompt as an administrator and execute the UpdateManager.bat file stored in the <M365 Manager Plus>\bin directory.
  6. Click Browse and select the service pack (.ppm) file that you downloaded.
  7. Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. The certificate required to verify the service pack's integrity will be automatically imported by the product.

    If the automatic certificate import process fails, please import the certificate manually. Otherwise, click Close and then Exit to quit the Update Manager tool.

  8. Start M365 Manager Plus:
    • If the product runs as an application, click Start > All Programs > M365 Manager Plus > Start M365 Manager Plus.
    • If the product runs as a Windows service, click Start > Run. Type services.msc and start ManageEngine M365 Manager Plus.

If the automatic certificate import process fails, please import the certificate manually. Otherwise, click Close and then Exit to quit the Update Manager tool.

Steps to import the security certificate

  1. Click on the link based on your current build number from the table below to initiate the download process of the appropriate security certificate.
    Build Number Download link
    4600 and above https://updates.manageengine.com/certificates/latest.crt
    Below 4600 https://www.manageengine.com/certificate/ppmsigner_publickey.crt
  2. Open Command Prompt as an administrator and execute the UpdateManager.bat file in the <M365 Manager Plus>\bin directory.
  3. Open the certificate import tool by clicking Import Certificate button located in the top-right corner.
  4. Select the certificate by clicking the Browse button.
  5. Next, select Import to pull in the certificate and proceed with step 6 from the Instructions to apply Service Pack section.
  1. If you need to apply more than one service pack, follow the same instructions for each installation.