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System Update Center

ManageEngine RecoveryManager Plus Service Packs

Access the latest enhancements and feature upgrades for your RecoveryManager Plus deployment.

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Server Update Process

Available RecoveryManager Plus Service Packs

If you upgraded your product from a legacy version, follow the upgrade paths on ManageEngine. Below are the service packs to upgrade to the latest versions.
Visit ManageEngine for full release notes and update details.

Important Post-Upgradation Steps:

  • Start RecoveryManager Plus and wait for the data migration to complete.
  • Once the data migration is complete, the RecoveryManager Plus login screen will be visible. Stop RecoveryManager Plus once the login screen is visible before you update the product using the next service pack.

If the product is stuck in the migration screen for a long time, contact support@recoverymanagerplus.com.

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Current buildUpgrade path to the latest buildSHA256 Value
6051 to 6320- Install the service pack to move to build 6320.85c710df1b6df9b93e71368d99ebc3a3dd6fe12f58473c3e60e860f84f91ad07
6020 to 6050- Install the service pack to move to build 6050.19fc978c942e5c5faef28a8fb2e7fdecfe6cc51cde31f0c7c40e9b1ba55de534
5450 to 6017- Install the service pack to move to build 6017.71920541a039de4fdc7a0513b12ac777605f063ff3a897adbd402cc5ffcf14ba
5210 to 5340- Install the service pack to move to build 5340.b903456c167b2f94bc34769673fbc2a94720ce4412b9dbfc68ac0675779a2e6f
5040 to 5201- Install the service pack to move to build 5201.afffe1ad83632f7ef911036ac4ead8cbc7b8c54a5e65b1b28dae355baa68cd16
5003 to 5031- Install the service pack to move to build 5031.f2aa4df7e4af899a818a6877aa7d384d1bb963da068d524796e86caa1216483b

Service Pack Installation Steps

Instructions for applying the service pack

  1. Shut down RecoveryManager Plus.
    • If the product runs as an application, click Start → All Programs → RecoveryManager Plus → Stop RecoveryManager Plus.
    • If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and stop ManageEngine RecoveryManager Plus.
  2. Back up RecoveryManager Plus by zipping the contents of the <RecoveryManagerPlus> directory.
  3. If you have configured an external database server (MS SQL or PostgreSQL) in RecoveryManager Plus, back up the external database.
  4. If you use an MS SQL database:
    • Take a backup of the database by following the steps listed here.
    • Execute the following command in Command Prompt:

      runas /user:<service_account_name> cmd

    • You will be prompted for a password. Provide the password of the account which was used to configure RecoveryManager Plus. A new Command Prompt will open. In the new Command Prompt, navigate to <RecoveryManagerPlus>/bin and execute the UpdateManager.bat file. Proceed to step 6.
  5. If you use a PostgreSQL database, open Command Prompt. Navigate to <RecoveryManagerPlus>/bin and execute the UpdateManager.bat file.
  6. Click Browse and select the PPM file you have downloaded.
  7. Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely. During this step, the certificate that verifies the service pack's integrity is automatically imported by the Update Manager tool.
  8. If the automatic certificate import fails, please import the certificate manually by following the instructions below. Otherwise, click Close and then Exit to quit the Update Manager tool.
  9. Start RecoveryManager Plus.
    • If the product runs as an application, click Start → All Programs → RecoveryManager Plus → Start RecoveryManager Plus.
    • If the product runs as a Windows service, right-click Start and click Run. Type services.msc in the box provided. From the list that appears, find and start ManageEngine RecoveryManager Plus.

Steps for manually importing the security certificate:

  1. Download the certificate by clicking this link.
  2. Once downloaded, click Import Certificate in the Update Manager tool to open the Import Certificate wizard.
  3. Click Browse and select the downloaded certificate file.
  4. Click Import.
  5. Once imported, click Browse and select the downloaded PPM file.
  6. Click Install. Depending on the amount of data to be migrated, the installation procedure might take a few minutes. Please do not terminate the process prematurely.
  7. Once the installation is complete, click Close and then Exit to quit the Update Manager tool.
  8. Start RecoveryManager Plus.