Get Quote Free Trial
System Update Center

ManageEngine Remote Access Plus Service Packs

Keep your Remote Access Plus deployment secure and up to date with the latest service packs and patches.

View Downloads
Server Update Process

Available Remote Access Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
10.0.252 to 10.0.466- Install the service pack to move to the latest build.84d512c30c2995b4994698cfdcf00ba62a2b33a2a4466934427c80f6ebc0baad
10.1.2119.1 to 11.2.2246.1- Install the service pack to move to the latest build.37d1f7de249280b44b7f93dce1558022c8978db34a4a07bdf56b86743966614c
11.2.2300.1 to 11.3.2400.35- Install the service pack to move to the latest build.2397eea79f7a27c91dd439e2c10bb0e611b78e1799a155f739f68bffdec773d1
11.3.2400.1 to 11.4.2500.37- Install the service pack to move to the latest build.d2fa1ea9b51fb402b55705c43f4486a4ed93a257d6c40c8e51205e31d688ab3f
11.4.2500.1 to 11.5.2600.36- Install the service pack to move to the latest build.d3d8fee924a98bf92956777c4e4fe31665eaf2411ff8fe3cef1c33b343c81a93
11.5.2600.01 to 11.5.2616.9- Install the service pack to move to the latest build.bb654c7cec7ef6cde6fd74b2b0a2bac09f419b5cf79114e8661edf335852bddb

Service Pack Installation Steps

Instructions to Apply Service Packs/Hot Fixes

Important Note

  1. Ensure to prevent your antivirus from scanning,
    • Remote Access Plus installation directory
    • Remote Access Plus Directory folder in which the database is running.
  2. Once the Remote Access Plus Server is upgraded to the latest service pack, the agents will be automatically updated during the following refresh cycle.

Steps Apply Service Packs & Hot Fixes

  1. Stop Remote Access Plus.

    Open services.msc --> Find ManageEngine Remote Access Plus Server --> Stop the service.

  2. Execute the UpdateManager.bat file present in the <remote access plus_home>/bin directory.

    If you have installed Remote Access Plus Server on Windows Vista, Windows 7, Windows 2008 Server, Windows 8, or Windows 2012 Server, you should login as a default administrator before running the Update Manager tool.

  3. Click "Browse" and select the '.ppm' file that you have downloaded and install the file.

    This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed.

  4. Close and exit the Update Manager tool.
  5. Start Remote Access Plus.