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System Update Center

ManageEngine ServiceDesk Plus MSP Service Packs

Keep your ServiceDesk Plus MSP deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available ServiceDesk Plus MSP Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Migrate from Build Download & Resources
Migrate from Build
15110,15120 to 15130
Migrate from Build
14950 to 15110
Know more

Skip the forced backup Entry : -DSkipBackUp=ntr6bfprda73wc02l9uyzc7w8gaz6f3i

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipBackUp=ntr6bfprda73wc02l9uyzc7w8gaz6f3i

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSkipBackUp=ntr6bfprda73wc02l9uyzc7w8gaz6f3i

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipBackUp=ntr6bfprda73wc02l9uyzc7w8gaz6f3i

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp=ntr6bfprda73wc02l9uyzc7w8gaz6f3i

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14840, 14900 , 14920, 14930, 14940 to 14950
Know more

Skip the forced backup Entry : -DSkipBackUp=6f598b4462bc962f713128d7b361f12c

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipBackUp=6f598b4462bc962f713128d7b361f12c

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSkipBackUp=6f598b4462bc962f713128d7b361f12c

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipBackUp=6f598b4462bc962f713128d7b361f12c

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp=6f598b4462bc962f713128d7b361f12c

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14600,..14700,.., 14730, 14800, 14810, 14830 to 14840
Know more

Skip the forced backup Entry : -DSkipBackUp=L1aqsatzSxDsPwC2a3tecdhcuvp

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipBackUp=L1aqsatzSxDsPwC2a3tecdhcuvp

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSkipBackUp=L1aqsatzSxDsPwC2a3tecdhcuvp

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipBackUp=L1aqsatzSxDsPwC2a3tecdhcuvp

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp=L1aqsatzSxDsPwC2a3tecdhcuvp

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14600,..,14620,14700,14710,14720 to 14730
Migrate from Build
14600, 14610 to 14620
Migrate from Build
14500,.,14507 to 14600
Know more

Skip the forced backup Entry : -DSkipBackUp=AquwteorUtpyduaitoep

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipBackUp=AquwteorUtpyduaitoep

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSkipBackUp=AquwteorUtpyduaitoep

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipBackUp=AquwteorUtpyduaitoep

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp=AquwteorUtpyduaitoep

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14300,..,14306 to 14500
Know more

Skip the forced backup Entry : -DSkipBackUp="zaq1xsw2cde3vfr4"

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipBackUp="zaq1xsw2cde3vfr4"

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSkipBackUp="zaq1xsw2cde3vfr4"

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp="zaq1xsw2cde3vfr4"

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14300,..,14305 to 14306
Migrate from Build
14200,14201,14202 to 14300
Know more

Skip the forced backup Entry : -DSkipBackUp="dloansvliagpt25411"

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSDPMSPBackUp="dloansvliagpt25411"

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSDPMSPBackUp="dloansvliagpt25411"

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSDPMSPBackUp="dloansvliagpt25411"

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp="dloansvliagpt25411"

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14000,14001 to 14200
Know more

Skip the forced backup Entry : -DSkipBackUp="298sd0zdrg174pk"

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSkipBackUp="298sd0zdrg174pk"

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSkipBackUp="298sd0zdrg174pk"

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSkipBackUp="298sd0zdrg174pk"

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSkipBackUp="298sd0zdrg174pk"

  • Save and execute the file to skip the forced backup process.
Migrate from Build
13004 to 14000
Know more

Skip the forced backup Entry : -DSDPMSPBackUp="50016d3f0238ff0"

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSDPMSPBackUp="50016d3f0238ff0"

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSDPMSPBackUp="50016d3f0238ff0"

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSDPMSPBackUp="50016d3f0238ff0"

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSDPMSPBackUp="50016d3f0238ff0"

  • Save and execute the file to skip the forced backup process.
Migrate from Build
13000,13001,..,13003 to 13004
Know more

Skip the forced backup Entry : -DSDPMSPBackUp="8ea55a5a60460ae"

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m %JAVA_OPTS% -Dtier-type=BE and add -DSDPMSPBackUp="8ea55a5a60460ae"

    For ex : -Xmx2512m %JAVA_OPTS% -Dtier-type=BE -DSDPMSPBackUp="8ea55a5a60460ae"

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE and add -DSDPMSPBackUp="8ea55a5a60460ae"

    For ex : $JAVA -Xmx2512m $JAVA_OPTS -Dtier-type=BE -DSDPMSPBackUp="8ea55a5a60460ae"

  • Save and execute the file to skip the forced backup process.
Migrate from Build
10611 to 13000
SHA256: fb5b634a4876a9a1295897ede043aab3747c567a1dcf3f8f571dcbdf59858461
Migrate from Build
10600,10601,..,10610 to 10611
SHA256: 004f4a493b7eabcabe512cb0b9e851ceb8f0bc9159b281ac5ad056e0583a3a73
Other Build

Service Pack Installation Steps

Please read the below points before upgrading the ServiceDesk Plus MSP installation.

  1. Paid customers are only eligible for this upgrade
  2. We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
  3. After applying a service pack, start ServiceDesk Plus MSP, login through the Web UI and shut it down before applying the next service pack.
  4. Support will be provided only for the latest ServiceDesk Plus MSP builds (released within one year from the current date).
  5. The forced back entry skip code is provided only for stopped PPMs.

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus MSP application.
  2. Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
  3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
  4. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
  5. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  6. Once the upgrade is complete, start ServiceDesk Plus MSP Server.

Refer to this link for detailed instruction on Upgrade