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System Update Center

ManageEngine ServiceDesk Plus MSP Service Packs

Keep your ServiceDesk Plus MSP deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available ServiceDesk Plus MSP Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
Migrate from Build 15110,15130,15140 to 15150- Install the service pack to move to the latest build.bd36a962e01760c6e2c7fe278d4de72340c33952543647d930a8d10ef2b4451c
Migrate from Build 14950 to 15110- Install the service pack to move to the latest build.f7cb355b2085cee4ec8168a012a6467a155030c204dd4964e6413e36574fa895
Migrate from Build 14840, 14900 , 14920, 14930, 14940 to 14950- Install the service pack to move to the latest build.14107478d9de694996906e81ceffbbb2d35e6d6a226b181d5b7fd41e6b6fd2e6
Migrate from Build 14600,..14700,.., 14730, 14800, 14810, 14830 to 14840- Install the service pack to move to the latest build.1a7e183f2bc1c1af38cd548de50e4bc28210470d2b2822eb98bd14a752196691
Migrate from Build 14600,..,14620,14700,14710,14720 to 14730- Install the service pack to move to the latest build.4fecfdeab35000e26db568c1368e65d63f162f4039149de917951202d44f0a99
Migrate from Build 14600, 14610 to 14620- Install the service pack to move to the latest build.da8e8482ef665930deb0593ae921c57e4532d118edb2091590987f5dc7cd44f5
Migrate from Build 14500,.,14507 to 14600- Install the service pack to move to the latest build.a37a4db528c7221728f138fca128b68a544ec9bf57c0d36157414784f6a00f4b
Migrate from Build 14300,..,14306 to 14500- Install the service pack to move to the latest build.8852f0014490a7ddf7f8ffc90449a2faf7534d421d92db46aa40faf9510db1ba
Migrate from Build 14300,..,14305 to 14306- Install the service pack to move to the latest build.b5aa175e20961f118f069de452670366a21f70252be9b7cb92544fd29a2a94c1
Migrate from Build 14200,14201,14202 to 14300- Install the service pack to move to the latest build.4be855a488f2c5d842eee452e3fc700d16d4248577f22f66a19cb020e78097eb
Migrate from Build 14000,14001 to 14200- Install the service pack to move to the latest build.cda03f8f5736a4aceff0dc21b32936daa66c1d03ccfa1d40e757d179622be2d6
Migrate from Build 13004 to 14000- Install the service pack to move to the latest build.6764fbf57f0cf9777ee8f19266dca921390564e2e5878620632c7a5ab1e2ec76
Migrate from Build 13000,13001,..,13003 to 13004- Install the service pack to move to the latest build.6f65b25c78bc33b5fab63ee8c9c7cf03b87a6375ee1ff0e78b064563c74653fe
Migrate from Build 10611 to 13000- Install the service pack to move to the latest build.fb5b634a4876a9a1295897ede043aab3747c567a1dcf3f8f571dcbdf59858461
Migrate from Build 10600,10601,..,10610 to 10611- Install the service pack to move to the latest build.004f4a493b7eabcabe512cb0b9e851ceb8f0bc9159b281ac5ad056e0583a3a73

Service Pack Installation Steps

Please read the below points before upgrading the ServiceDesk Plus MSP installation.

  1. Paid customers are only eligible for this upgrade
  2. We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
  3. After applying a service pack, start ServiceDesk Plus MSP, login through the Web UI and shut it down before applying the next service pack.
  4. Support will be provided only for the latest ServiceDesk Plus MSP builds (released within one year from the current date).
  5. The forced back entry skip code is provided only for stopped PPMs.

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus MSP application.
  2. Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
  3. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
  4. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
  5. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  6. Once the upgrade is complete, start ServiceDesk Plus MSP Server.

Refer to this link for detailed instruction on Upgrade