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System Update Center

ManageEngine ServiceDesk Plus Service Packs

Keep your ServiceDesk Plus deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available ServiceDesk Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Migrate from Build Download & Resources
Migrate from Build
14600, .. , 14830 to 14840

Customers using build 14600, ..., 14830 can install this Service pack for migrating to the latest build to address the listed issues.
SHA256: dfff88066fb1e5af1924dc16cb31aebd4944f8602bb1b93c772500ded690fd6e
Know more

Skip forced backup Entry: -DSkipForcedBackUp_14840=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
Migrate from Build
14840, .., 14990 to 15100

Customers using build 14840, ..., 14990 can install this Service pack for migrating to the latest build to address the listed issues.
Know more

Skip forced backup Entry: -DSkipForcedBackUp_15100=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
Migrate from Build
15100, .. ,15150 to 15200

Customers using build 15100, .. ,15150 can install this Service pack for migrating to the latest build to address the listed issues.
SHA256: deda4a35a4ad6c06382578d86482c70f68ecb825cb327837ad85612682d2f972
Know more

Skip forced backup Entry: -DSkipForcedBackUp_15200=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.
Migrate from Build 15200 to 15250

Customers using build 15200 can install this Service pack for migrating to the latest build to address the listed issues.
SHA256: a1fa2441f2f89a7a80d8f13136e95a651cd1f0dbbbcf9c475ec1096d496ab475
Know more

Skip forced backup Entry: -DSkipBackUp_15250=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdateManager.sh Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Service Pack Installation Steps

Important :

We recommend users to always move to the latest version of ServiceDesk Plus for optimal security and features.

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack in Windows

Follow the instructions given below to upgrade ServiceDesk Plus in Windows.

Step 1: Stop the ManageEngine ServiceDesk service.

Step 2: Take a backup of the existing build for security reasons.

From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.

cmd>[ServiceDesk Plus Home]\bin

cmd>backUpData.bat

where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk

NOTE:

  1. Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
  2. In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
  3. In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
  4. In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.

Step 3: Download the .ppm file from the link

Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.

Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:

Click here to download the certificate.