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System Update Center

ManageEngine ServiceDesk Plus Service Packs

Keep your ServiceDesk Plus deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available ServiceDesk Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
Build 15200 to 15290- Install the service pack to move to build 15300 (the latest, released July 16, 2026).9b6ce042487b50a8c972f0ad95d7ead4dbb3793503be337116775e7ddbf36e66
Build 15100 to 15150- Install the service pack to move to build 15200.55265970886a8789681551fc2387a96c7711546c6d568110b88de5e5ee3af861
Build 14840 to 14990- Install the service pack to move to build 15100.c2b9ae1fe8404f8b86b2eb4749f5dfb63e3e22cbce3cbbe6d30b51d0d0e58841

Service Pack Installation Steps

Important :

We recommend users to always move to the latest version of ServiceDesk Plus for optimal security and features.

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack in Windows

Follow the instructions given below to upgrade ServiceDesk Plus in Windows.

Step 1: Stop the ManageEngine ServiceDesk service.

Step 2: Take a backup of the existing build for security reasons.

From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.

cmd>[ServiceDesk Plus Home]\bin

cmd>backUpData.bat

where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk

NOTE:

  1. Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
  2. In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
  3. In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
  4. In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.

Step 3: Download the .ppm file from the link

Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.

Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:

Click here to download the certificate.