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System Update Center

ManageEngine SupportCenter Plus Service Packs

Keep your SupportCenter Plus deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available SupportCenter Plus Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

Current buildUpgrade path to the latest buildSHA256 Value
Migrate from Build15110,15140 to 15150- Install the service pack to move to the latest build.b6cd0c85e6e0c6f4f4f14295e8c6a55eff020b6605ece047525a294bf5c7e824
Migrate from Build14950 to 15110- Install the service pack to move to the latest build.3ac718ae1ade76836cfea668c1ee3dbd6de4a488fb34a7bb9f1b2d29cca79708
Migrate from Build14840, 14900, 14920, 14930 , 14940 to 14950- Install the service pack to move to the latest build.dd036f7ac44cffae78ffb86f4cf3c6e02b3213eca8487cd72557f427179ea84b
Migrate from Build14600,..14700,..,14730,14800, 14820, 14830 to 14840- Install the service pack to move to the latest build.4b0c6e8ca664698964f4d59a5244adf11019e2f1771ed287d1eaf0f63f153bfd
Migrate from Build14500,14501, ...,14507 to 14600- Install the service pack to move to the latest build.d7edde9a173755b9b7a8591dfeecd00b28cb76d91315528a63b521a85cb05d71
Migrate from Build14300,14302, ..., 14305 to 14500- Install the service pack to move to the latest build.d61807ce6a6946594d748ccc751b7430bc5357420e678fc36d27d5cd4a4e4824
Migrate from Build14200, 14201 to 14300- Install the service pack to move to the latest build.bba4a97e4fc581b8e770ffe91d6312d2932b557a17e27f1c0ecc92e6e94a2386
Migrate from Build14200 to 14201- Install the service pack to move to the latest build.520817dab0f7964dce5056f9bab52bc55dbb785e8acfaf58e751582fdea6aae1
Migrate from Build14000,14001 to 14200- Install the service pack to move to the latest build.fefb3a30f2447b46009019f2a26e3f3eabfb48b5c74143f4e8719f4653f82a83
Migrate from Build14000 to 14001- Install the service pack to move to the latest build.c0fc001c659f4051baa47f1e65e9ec4463f2644920d3149b1f68a61e94bed364
Migrate from Build11027 to 14000- Install the service pack to move to the latest build.8529d7441de78119902f75eb88996419f87d4fe89e28d8ffa3bf56ad6facee11
Migrate from Build 11000, ..., 11024, 11026 to 11027- Install the service pack to move to the latest build.f9b5fbfd153c8694c41dcd68ece18540c90200ec98190b2b33d74270baed6c6a
Customers using build8100, 8101, 8102,...,8117, 8118, 8119, 8120- Install the service pack to move to build 8121.f3a7528d37265d567172b4515a0dd74c92c5507ac8cc2e89f0e04bdb0fd06f5f

Service Pack Installation Steps

Please read the below points before upgrading the SupportCenter Plus installation.

  1. Take a trimmed backup of the SupportCenter Plus application. Learn how to do this here.
  2. We highly recommend performing the upgrade in a test environment before upgrading the production environment. Learn how to create a test environment here.
  3. Upon successful upgrade, ensure that all the functionalities are intact and do either of the following:
    • Restore the upgraded database into a new installation and convert it as the production server. In this case, do not uninstall the existing production server until the process is complete.
    • Upgrade the production server during non-operational hours.
  4. This upgrade applies only for paid users. To pay for Annual Maintenance Service, please contact our sales team at sales@manageengine.com.
  5. Support will be provided only for the latest SupportCenter Plus builds (released within one year from the current date).
  6. The forced back entry skip code is provided only for stopped PPMs.

For any support assistance contact - support@supportcenterplus.com

Instructions to apply the HotFix

  1. Shut down SupportCenter Plus Server.
  2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <SupportCenter_Plus_Home>/bin folder. This opens the Update Manager tool.
  3. Click "Browse" to select the HotFix file (ManageEngine_SupportCenter_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
  4. Follow the on-screen instructions to apply the Service Pack.
  5. Once the upgrade is complete, start SupportCenter Plus Server.
  6. Clear the browser cache before accessing the web client.

DON'T EVER TRY TO ROLL BACK BY CLICKING ON 'UNINSTALL' BUTTON THE UPDATE MANAGER WIZARD.