Say goodbye to IT headaches and hello to seamless operations with ManageEngine ServiceDesk Plus.
Get better visibility, smarter automation, and streamlined workflows in one powerful IT help desk solution.
As an IT professional, you know the frustration of managing and resolving IT issues in a timely manner. Outdated IT workflows, lack of visibility, and difficulty tracking assets and managing licenses can lead to manual and repetitive tasks, missed SLAs, and unhappy customers.
ManageEngine ServiceDesk Plus is the game changer you've been looking for. It's the powerful IT help desk solution trusted by well-known organizations like Dell, Disney, and Siemens. ServiceDesk Plus provides best practice ITSM workflows, smart automation, and extensive reporting capabilities. With ServiceDesk Plus, you'll have complete control over IT operations and customer service delivery.
ServiceDesk Plus Dashboard
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management & knowledge management functionalities.
Features and benefits:
Use cases: ManageEngine ServiceDesk Plus is the perfect solution for Canadian IT Managers, IT Directors, CIOs, and CTOs who are looking to:
Who this is for:
3 steps the client needs to take:
- Sign up for a free 30-day trial (Cloud option or download for on-premise).
- Request a one-on-one demo to see the software in action.
- Ask for a quote to get started.
Say goodbye to IT headaches and hello to seamless operations with ManageEngine ServiceDesk Plus. Sign up for a free 30-day trial today and experience the power of best practice ITSM workflows, smart automation, and extensive reporting capabilities. Request a demo or a quote to get started.
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Service Desk Software Features
Incident Management
Utilize the service desk software's thorough incident management to quickly restore regular service of operation. Simple incident reporting, setting up automation and workflows for each category of problems, configuring SLAs, and reducing business impact.
Problem Management
Put an end to the needless firefighting of recurring occurrences by properly eradicating the fundamental cause using problem management. It contains process automations for managing several problems.
Asset Management
CMDB
As your business grows, it will be more difficult to manage your assets. The impact of the problem on your business will no longer go unnoticed. ServiceDesk Plus CMDB demands complete visibility of all the assets that are present in the environment to guarantee simple management of your entire IT infrastructure.
Change Management
By using the change management module, handle every change in a systematic and timely manner.
Project Management
With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.
Self-Service Portal
End customers can submit service requests and incidents by logging into a web-based portal. Additionally, they can view their open tickets, look up answers in the Knowledge Base, and monitor the progress of all of their requests, which will lighten the pressure on the help desk.
Service Catalog
Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.
Knowledge Base
Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. It is bundled with fully loaded features like customizable KB for end users & technicians, approval process for article submission.
Service Level Agreements
Create SLA and provide quality services in time, to your end users. With the intuitive SLA management, escalate proactively to four levels of hierarchy and make sure your SLAs are met.
Purchase & Contract Management
Manage your purchases right from the birth of the PO till the asset expiry with a structured approval and delivery process. Identify the areas to reduce spending and eliminate redundancies. Manage Contracts with different vendors seamlessly and keep track of the expiry dates with automatic alert notifications for renewals.
150+ Canned Reports
Generate detailed reports about your Help desk performance & metrics. With the variety of reporting functionalities, analyze your help desk and take control over your assets & tickets.
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Your Role
John, IT Manager
Meet John, a busy IT Manager who oversees the IT operations of a mid-sized organization. John struggles to keep up with the constant flow of IT issues and needs a solution that can help him manage his workload more efficiently. He needs software that can help him streamline his workflows, improve response times, and provide better visibility into IT operations.
John needs a solution that can help him:
Mark, Business Owner
Meet Mark, a medium-sized business owner who runs a growing e-commerce store. Mark knows that providing excellent customer service is critical to his business's success, and he needs a solution that can help him manage IT issues and maintain uptime. He needs a solution that is easy to use, scalable, and provides powerful IT help desk features that can help him resolve issues quickly and efficiently. Mark also needs a solution that can help him track IT assets and manage licenses to ensure that his IT infrastructure is up-to-date and secure.
Mark needs a solution that can help him:
Michael, Enterprise IT Director
Meet Michael, an IT Director for a large enterprise. Michael needs a scalable and customizable solution that can handle complex IT workflows and provide extensive reporting capabilities. He manages a team of IT professionals and needs a solution that can help him manage their workload and ensure that IT operations are running smoothly.
Michael needs a solution that can help him:
Maria, IT Administrator
Say hello to Maria, an IT Administrator for a non-profit organization. Maria needs a cost-effective solution that can help her manage IT issues and assets while staying within her budget. She needs a solution that is easy to use and can help her resolve issues quickly and efficiently.
Maria needs a solution that can help her:
Sarah, IT Professional
Meet Sarah, an IT Professional in the education sector. Sarah needs a solution that can help her manage IT issues and assets for a large and diverse user base, including students, faculty, and staff. She needs a solution that is customizable and easy to use, and that can help her meet the unique needs of the education sector.
Sarah needs a solution that can help her:
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FAQs
Q: What is ServiceDesk Plus?
A: ServiceDesk Plus is a powerful IT help desk software that provides end-to-end ticket management, automation, and asset management capabilities for efficient IT service delivery.
Q: What are the key features of ServiceDesk Plus?
A: ServiceDesk Plus offers features such as incident management, problem management, change management, service catalog, CMDB, IT project management, reporting, integrations, and asset management, among others.
Q: Is ServiceDesk Plus suitable for my organization's size?
A: Yes, ServiceDesk Plus caters to organizations of all sizes, from small businesses to large enterprises, with flexible plans and scalable options to meet your specific IT service management needs.
Q: Can ServiceDesk Plus be deployed on-premises or in the cloud?
A: Yes, ServiceDesk Plus provides deployment options for both on-premises and cloud environments, giving you the flexibility to choose based on your organization's requirements.
Q: Can I customize ServiceDesk Plus to align with my IT workflows?
A: Absolutely! ServiceDesk Plus offers codeless customizations, allowing you to tailor the software to match your unique IT processes and requirements without the need for coding.
Q: How does ServiceDesk Plus help improve customer satisfaction?
A: ServiceDesk Plus enables better customer satisfaction through features like self-service portals, SLA management, service catalogs, and improved incident and problem resolution times.
Q: Can ServiceDesk Plus integrate with other IT management tools?
A: Absolutely! ServiceDesk Plus offers powerful integrations with various IT management apps, enabling seamless collaboration and 360-degree visibility of your IT ecosystem.
Q: Is there a free trial available for ServiceDesk Plus?
A: Yes, you can sign up for a free 30-day trial of ServiceDesk Plus to experience its features and functionalities firsthand before making a purchase decision.
Q: What kind of support is provided for ServiceDesk Plus?
A: ServiceDesk Plus offers comprehensive support, including online documentation, knowledge base, community forums, and direct customer support to assist you with any queries or issues you may have.
Q: How can I get started with ServiceDesk Plus?
A: Getting started is easy. You can download a 30-day free trial, and once you've installed it, you can follow the guided setup wizard to configure your IT helpdesk software. If you require any assistance, our support team is available to help you every step of the way.
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System Requirements
Minimum System requirements are below. The hard disk space grows overtime based on the stored data. More RAM space and high end processors are required depending on the Support Load and simultaneous access load.
Hardware
The following table list the hardware installation according to the number of Technician Logins.
| Technician Logins | No. of Nodes | Processor Type | Processor Speed | RAM | Free Hard Disk |
|---|---|---|---|---|---|
| 5-20 | 50-200 | Intel Core Duo | 1.7 GHz | 1GB | 20GB |
| 20-50 | 200-500 | 3.4 GHz | 2GB | 40GB | |
| 50-100 | 500-2000 | 2*3.4 GHz | 4GB | 40GB | |
| 100-200 | 1000-5000 | 4*3.4 GHz | 4GB | 80GB |
Operating System
Windows
- Windows server 2012
- Windows 2000 + SP4
- Windows 2000 / 2003 Server
- Windows XP Professional
- Windows 2008 Server
- Windows 7
- Windows 10
Linux
- Red Hat Linux 7.2 and above
- Linux Debian 3.0
Supported Database
- MySQL 4.1.18
- MySQL 5.1.50
- MS SQL 2000, MS SQL 2005, MS SQL 2008, MS SQL 2012
- PostgreSQL
Supported Browsers
- Internet Explorer: IE 9, IE 10 & IE 11
- Firefox: v3.6 and upwards
- Google Chrome
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Compare Editions
Standard
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
Professional
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
Enterprise
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB