Product Support

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ManageEngine Support Resources


To report a problem and get technical assistance. Following up on a problem. Communicating the priority. Getting the status on your current problem etc.

You can call ManageEngine Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:

Telephone Support:

Customers can access phone support for the following:

  • To report a problem and get technical assistance.
  • Following up on a problem.
  • Communicating the priority.
  • Getting the status on your current problem etc.


  • Monday - Friday
  • USA: +1-888-720-9500 & +1-888-791-1189
  • UK: 0800 028 6590
  • Australia: 1800 631 268
  • China: +86 400 660 8680
  • India: +91-44-67447001 & 71817001

Product and component-specific Support & Email Addresses

ManageEngine product specialists can also be contacted via email through the product or component specific email addresses. While logging in your problem, do provide as much information about the problem as possible to help in faster analysis. An example format of the information that can be included while logging the problem is given below. Send your problem report to the product or component-specific email alias for faster and correct solution.


  • Version of the product: ServiceDesk Plus 7 or OpManager 7.1, etc.
  • Service Pack Version: SP3 or SP4, etc.
  • Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
  • JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
  • Browser and Version: Netscape 4.76 or IE 6.0, etc.
  • Details of the problem:
    • The steps to reproduce the problem
    • The relevant log files
    • Thread Dumps (if any)
    • CLASSPATH environment variable (if applicable)
Product Email ID
ADAudit Plus
ADManager Plus
ADSelfService Plus
Analytics Plus
Applications Manager
Cloud Security Plus
Desktop Central
Desktop Central MSP
EventLog Analyzer
Exchange Reporter Plus
FileAdAudit Plus
Firewall Analyzer
Free Active Directory Tools
Free Android Ping Tool
Free Azure Performance Monitor Tool
Free Exchange Health Monitor
Free Disk Monitor Lite
Free EC2 Health Monitor
Free EC2 Manager
Free Hyper V Configuration Tool
Free HyperV Performance Monitor Tool
Free iPhone Ping Tool Tool
Free Process Manager
Free Ping Tool
Free SNMP MIB Browser Android Tool
Free SQL Health Monitor Tool
Free SNMP MIB Browser Tool
Free Syslog Forwarder Tool
Free VM Configuration Tool
Free VM Health Monitor Tool
Free Windows Health Monitor
Free Windows Service Monitor
Free Windows SNMP Enabler
Free iPhone Server Monitor
Free WiFi Widgets for Android
Free WiFi Monitor Plus - Android App
Free Windows Admin Tools
Free SharePoint Health Monitor
Free Server Health Monitor - Android App
Free Password Expiry Reminder Tool
Free Process Traffic Monitor
Free XenServer Health Monitor Tool
Key Manager Plus
Mobile Device Manager Plus
NetFlow Analyzer
NetFlow Analyzer (Enterprise)
Network Configuration Manager
O365 Manager Plus
OpManager Distributed Edition
OS Deployer
Password Manager Pro
Password Manager Pro MSP
Patch Connect Plus
Patch Manager Plus
RecoveryManager Plus
ServiceDesk Plus
ServiceDesk Plus MSP
SharePoint Manager Plus
SupportCenter Plus
VM Manager Plus
WebAnalyzer Plus
Zoho Assist
Zoho Reports for ServiceDesk Plus
Zoho Creator

Support Entitlement

S.No. Description 30 Day Evaluation Support Paid Support*
1. Acknowledgement 2 Business Days 1 Business Day
2. E-Mail
3. On-line Access
4. Remote Connect
5. Service Pack
6. Minor Release
7. Telephone

* For Perpetual license model: Support has to be purchased separately and for Annual Subscription License Model, Support cost is included.

Options available are as of Jan 2013. Terms and conditions of Support plans, support features, pricing and support availability are subject to change.