ManageEngine SupportCenter Plus

Streamline Your Trouble Ticketing for Faster Issue Resolution

Transforming Customer Service into a Seamless Experience

Are you looking to revolutionize your customer support system? Do you want to provide unparalleled service that not only satisfies but delights your customers? Welcome to ManageEngine SupportCenter Plus, the ultimate customer support software designed to streamline your help desk operations and enhance customer relationships.

The Challenge: Meeting Modern Customer Service Expectations

In today's fast-paced digital world, IT managers, directors, CIOs, and network administrators are under immense pressure to deliver exceptional customer service. The challenges are multifaceted:

  • Rapid Response Times: Customers expect quick and efficient solutions to their queries.
  • Effective Issue Resolution: Trouble ticketing needs to be streamlined for faster resolution.
  • Personalized Customer Interactions: Each customer interaction should feel unique and valued.
  • Data Management: Efficiently managing customer data is crucial for providing tailored support.

The ManageEngine SupportCenter Plus Solution

ManageEngine SupportCenter Plus is not just another customer help desk software. It's a comprehensive CRM software tool that empowers your team to provide top-notch customer service. Here's how:

Key Features That Elevate Customer Support:

  • Multi-Channel Support: Offer support via email, phone, live chat, and web forms.
  • Trouble Ticketing System: Efficiently manage and track customer issues from start to finish.
  • Live Chat Software: Engage with customers in real-time and resolve queries faster.
  • CRM Integration: Keep all customer data organized and accessible for personalized support.
  • Performance Analytics: Monitor and analyze help desk performance for continuous improvement.
SupportCenter Plus Interface

Comprehensive Help Desk Dashboard

Why Choose ManageEngine SupportCenter Plus?

  • User-Friendly Interface: Navigate effortlessly through our intuitive dashboard.
  • Customizable Solutions: Tailor the software to meet your unique business needs.
  • Scalable for Growth: Whether you're a small business or a large enterprise, our software grows with you.
  • Dedicated Support: Our team of experts is always on standby to assist you.

Trusted by Leading Brands

Join the ranks of esteemed organizations like Chicago Tribune, Brickman, PayEx, Intelligent Hospital Systems, and SVP Worldwide, who have transformed their customer support with ManageEngine SupportCenter Plus.

Organizations using SupportCenter Plus

Ready to Revolutionize Your Customer Service?

Embark on your journey today:

  • Free Trial: Experience the capabilities of ManageEngine SupportCenter Plus with our free trial.
  • Request a Demo: Discover how our software can be customized to your specific needs.
  • Talk to Our Experts: Have questions or need a tailored solution? We're here to help.

Your Path to Exceptional Customer Service Starts Here

Don't let traditional customer service challenges hold you back. Embrace innovation, enhance customer satisfaction, and drive business success with ManageEngine SupportCenter Plus. Join the community of IT leaders who are redefining customer support.

Try It Free

FAQs

Q: What is ManageEngine SupportCenter Plus?
A: ManageEngine SupportCenter Plus is a comprehensive help desk software that enables organizations to efficiently manage and resolve customer queries and issues. It provides a centralized platform for ticket management, knowledge base creation, and customer support automation.

Q: How can SupportCenter Plus benefit my organization?
A: SupportCenter Plus streamlines your customer support operations by automating ticket creation, assigning, and tracking. It helps you provide timely and efficient support, resulting in improved customer satisfaction and retention. Additionally, its knowledge base feature allows you to create a repository of self-help articles, reducing the number of repetitive queries.

Q: Can I customize the ticketing system in SupportCenter Plus?
A: Yes, SupportCenter Plus offers extensive customization options for the ticketing system. You can define ticket categories, priorities, and escalation rules based on your organization's requirements. Additionally, you can customize the ticket forms and fields to capture specific information from customers.

Q: Does SupportCenter Plus integrate with other software applications?
A: Yes, SupportCenter Plus offers seamless integration with various software applications, including CRM systems, email clients, and collaboration tools. This integration ensures that customer information is synchronized, and support tickets are automatically created from emails or other communication channels.

System Requirements

Mentioned below are the minimum requirements to run SupportCenter Plus. You may require more RAM space and high-end processors depending upon the support load, simultaneous access load, and other applications' load installed on the same server.

Inbound Requests Per Day Hard Disk Type RAM Processor OS
10x - Less than 100 500GB SDD 16GB 1.7GHz to 2.4GHz
10MB to 12MB Cache		 Windows Server OS (2012-2016)
Linux RHEL 8 or above
Ubuntu 14.0 or above
100x - Upto 1000 2TB - SDD 32GB 2.4GHz to 3.0GHz
12MB to 20MB Cache
1000x- More than 1000 3TB - SDD 32GB 3.0GHz to 4.5GHz
12MB to 30 MB Cache

Supported Browsers

  • Internet Explorer: IE 11, IE Edge
  • Firefox
  • Google Chrome

MSSQL

If your SupportCenter Plus runs on an MSSQL setup, then make sure to host the database server in a separate machine under the same network as the application server. Supported MSSQL Versions: 2008, 2010, 2012, 2014, 2016, and 2017.

PostgreSQL

Since PostgreSQL 9.2 requires users to modify kernel resources to allot required resources for Postgres server, please ensure proper kernel configuration for Linux installations.

Documentation

Here you can find SupportCenter Plus product documentation, brochures and guides. If you have any questions please feel free to contact us and one of our specialists will address your inquiry as soon as possible.

Compare Editions

  • Pricing in USD.
  • Quotes in CAD also available.
  • Perpetual editions also available.

Standard

Starts at $995
  • Account and Contact Management
  • Request Tracking
  • Knowledge Base
  • SLA Management
  • Tasks
  • Help Desk Reports
  • API
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Professional

Starts at $275
  • Help Desk Management
  • Customer Portal
  • Billing Contracts
  • Product Catalog
  • Active Directory Integration
  • Reports and Dashboards
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Enterprise

Starts at $355
  • Help Desk Management
  • Customer Portal
  • Billing Contracts
  • Product Catalog
  • Active Directory Integration
  • Automation bundle
Try It Free

Top 5 Reasons to Choose ManageEngine SupportCenter Plus

Relying on standard email clients to manage external customer support requests leads to dropped queries, breached SLAs, and poor client retention. ManageEngine SupportCenter Plus is a robust customer support help desk that organizes complex communications and tracks profitability seamlessly.

1. Multi-Channel Ticket Consolidation

Centralize your customer communications immediately. Automatically convert incoming emails, phone calls, web forms, and social media interactions into easily trackable, fully manageable support tickets.


2. Advanced Account & Contact Management

Understand your clients deeply. Track detailed organizational hierarchies, maintain rich contact profiles, and trace the complete historical context of every interaction for any given customer account securely.


3. Granular Contract Management & SLAs

Fulfill your business obligations perfectly. Tie support tickets directly to specific customer support contracts, enforce complex multi-level SLAs, and leverage automatic escalations when critical deadlines approach.


4. Time Tracking & Automated Billing

Monetize your customer support accurately. Track the exact amount of technician time spent resolving client issues and automatically generate detailed invoices natively based on specific contractual billing rates.


5. Customer Self-Service Portals

Empower clients to discover answers natively. Deploy highly customizable, brandable self-service portals where customers can securely log their own tickets, track progress, and search a comprehensive knowledge base.