Design, automate, and deliver enterprise-grade services with speed and precision.
Contact Us
Disconnected service desks, manual workflows, and lack of asset visibility slow down IT support. Employees frustrated by slow resolution times lose productivity.
Unified Service Management brings IT, HR, and Facilities service delivery onto a single platform. Automate incident, problem, and change management workflows while tracking every IT asset in real-time.
Contact Us
Route tickets, approve requests, and manage lifecycle events automatically.
Track hardware and software from procurement to retirement to optimize spend.
Extend service management best practices beyond IT to other business functions.
Go beyond IT. Extend proven service management best practices to HR, facilities, legal, and finance departments, offering a unified enterprise portal while maintaining strict data segregation.
Deploy intelligent chatbots to provide immediate, 24/7 assistance for end-users. Leverage predictive AI to automatically categorize incidents and suggest solutions to technicians, drastically reducing resolution times.
Eliminate manual bottlenecks. Build highly customized, criteria-based workflows using an intuitive visual studio to orchestrate multi-departmental approvals, onboarding processes, and service fulfillments.
Enable proactive service management. Automatically generate incidents when infrastructure monitors detect performance degradation, or trigger security incident workflows the moment abnormal user behavior is identified.
Watch how leading organizations leverage unified service management to transform their IT operations.
ManageEngine enriches Listerhill Credit Union's IT team with phenomenal IT service management
Unified service management platform leveraging AI to streamline IT support and operations.
Manage customer support tickets effectively with integrated billing and contract management.
Track hardware and software assets throughout their lifecycle with a robust CMDB.
Unified Service Management effectively unifies the design, delivery, and lifecycle of your internal services. By automating manual steps and providing a central portal, USM drastically speeds up response times, slashes operational overhead, and ensures a seamless consumer-like experience for employees.
Yes. Platforms like ServiceDesk Plus provide powerful Enterprise Service Management (ESM) capabilities. This allows you to launch distinct service desk instances - for IT, Human Resources, Facilities, and Legal - all from a single, unified self-service portal, with complete data and process segregation between departments.
ManageEngine's USM solutions feature deep, out-of-the-box integrations with both the wider ManageEngine ecosystem (like endpoint management, active directory, and network monitoring) and key third-party platforms. This provides technicians with a 360-degree view of your IT infrastructure directly from their service ticket.
