Streamline Your IT Service Management with ManageEngine ServiceDesk Plus MSP

Customers Using ServiceDesk Plus

Are you in the trenches of managing IT services for multiple clients? Does the challenge of maintaining peak efficiency across diverse IT environments keep you searching for a better solution? ManageEngine ServiceDesk Plus MSP is the all-in-one ITSM solution designed for managed service providers seeking to elevate their service delivery, streamline operations, and ensure client satisfaction. Trusted by industry leaders like Sony, Web Werks, Northdoor, and Tech Mahindra, ServiceDesk Plus MSP sets the standard for excellence in IT service management.

The IT Challenge:

Managed Service Providers (MSPs) face unique challenges in today�s digital landscape. Balancing the demands of multiple clients, ensuring quick resolution of IT incidents, and maintaining a high level of service quality are just the tip of the iceberg. The need for an all-encompassing tool that not only addresses these challenges but also drives efficiency and growth is more critical than ever.

Why Choose ManageEngine ServiceDesk Plus MSP?

ManageEngine ServiceDesk Plus MSP is your strategic partner in mastering the complexities of IT service management. Here�s how it transforms your ITSM game:

  • Unified Dashboard: Gain a comprehensive view of your clients' IT operations from a single platform, making it easier to manage multiple accounts efficiently.
  • Automated Ticketing System: Automate incident, problem, and change management processes to reduce manual workloads and enhance response times.
  • Asset Management: Keep track of all client assets, ensuring that hardware and software inventories are managed effectively.
  • Advanced Reporting: Leverage detailed analytics and reports to make informed decisions, understand trends, and identify areas for improvement.

Customizable SLAs: Tailor service level agreements to meet individual client needs, ensuring compliance and enhancing customer satisfaction.

Key Benefits:

Discover the biggest benefits of integrating ManageEngine ServiceDesk Plus MSP into your IT service management strategy:

  • Enhanced Efficiency: Streamline every aspect of your IT service management, from ticketing to reporting, freeing up your team to focus on strategic tasks.
  • Proactive IT Service: Move from a reactive to a proactive service model, predicting and preventing issues before they impact your clients.
  • Scalability: Effortlessly scale your service delivery to accommodate new clients, thanks to the flexible and powerful architecture of ServiceDesk Plus MSP.
  • Security and Compliance: Ensure that your clients' IT environments are secure and compliant with industry standards, reducing risk and building trust.
  • Improved Client Satisfaction: Deliver exceptional service quality, driving client satisfaction and fostering long-term partnerships.

Trusted by the Best:

Join a prestigious group of organizations that have chosen ManageEngine ServiceDesk Plus MSP to revolutionize their IT service management. ManageEngine's solution is not just trusted; it's proven by some of the biggest names in the industry.

Get Started Today:

  • Free 30-Day Trial: Experience the full range of features that ServiceDesk Plus MSP has to offer.
  • One-on-One Demo: Let our experts show you how ServiceDesk Plus MSP can meet your specific needs.
  • Questions?: Our team is always here to help you out.

Your Path to ITSM Excellence:

Don�t let the complexity of managing IT services for multiple clients overwhelm you. With ManageEngine ServiceDesk Plus MSP, streamline your operations, enhance service delivery, and drive success. Start your journey to ITSM excellence today.

Try It Free

FAQs

Q: What is ManageEngine ServiceDesk Plus MSP?
A: ManageEngine ServiceDesk Plus MSP is a comprehensive IT service management (ITSM) solution designed specifically for managed service providers (MSPs). It combines help desk, asset management, and advanced ITIL capabilities in a single platform.

Q: How does ServiceDesk Plus MSP support multi-tenant management?
A: ServiceDesk Plus MSP is built with a multi-tenant architecture that allows MSPs to manage multiple clients (tenants) within a single instance. This ensures data privacy between tenants and simplifies the IT service management process.

Q: Can ServiceDesk Plus MSP be customized for my specific needs?
A: Yes, ServiceDesk Plus MSP offers extensive customization options, including customizable dashboards, incident templates, SLAs, workflows, and reports.

Q: What kind of reports can be generated?
A: It provides a wide range of pre-built and customizable reports on various aspects of IT service management, such as performance analytics, incident statistics, SLA compliance, asset management, and customer satisfaction.

Q: Is there a free trial available?
A: Yes, you can get a free 30-day trial of ServiceDesk Plus MSP, giving you full access to its features and capabilities to evaluate the solution.

Q: How does the licensing model work?
A: ServiceDesk Plus MSP employs a flexible licensing model based on the number of technicians and nodes (devices) managed. It allows for scalable pricing that aligns with your business size and growth.

ServiceDesk Plus MSP Datasheet

Detailed product specifications.

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System Requirements

Minimum requirements to run ServiceDesk Plus MSP. You may require more RAM and processors depending upon load.

Inbound Requests Per Day Hard Disk Type RAM Processor OS
Less than 100 500GB SSD 16GB 1.7GHz - 2.4GHz
4-8 cores		 Windows Server 2019, 2022

Linux:
RHEL 8+
Ubuntu 14.0+
Cent OS 8 (Stream)
100 - 1000 2TB SSD 16GB - 32GB 2.4GHz - 3.0GHz
6-8 cores
More than 1000 2TB - 3TB SSD 16GB - 32GB 3.0GHz - 4.5GHz
10-20 cores

Requirement for Asset Management

ServiceDesk Plus MSP uses Endpoint Central agents for scanning. Endpoint Central agent is tightly coupled with the Endpoint Central server, which will be installed in the same folder location.

Note: Endpoint Central can be installed only on a Windows machine. If ServiceDesk Plus MSP is installed on Linux, Endpoint Central must be installed on a separate Windows machine and integrated.

Documentation

Here you can find ServiceDesk Plus MSP product documentation.

Compare Editions

  • Pricing in USD.
  • Quotes in CAD also available.
  • Contact us for more pricing options.

Standard Subscription

From $1,445
  • 10 technicians
  • IT service desk
  • Account management
  • Incident management
  • Knowledge base
  • SLA management
  • Self-service portal
  • Service desk reports
  • Automated billing
  • QuickBooks integrations
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Professional Subscription

From $1,445
  • 2 technicians
  • 250 IT Assets
  • IT service desk + IT asset management
  • Service desk management
  • Asset management
  • Asset depreciation assessment
  • Purchase and contracts management
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Enterprise Subscription

From $1,445
  • 2 technicians
  • 250 IT Assets
  • IT service desk + change + asset + project
  • Service catalog
  • Problem management
  • Change management
  • Release management
  • Change and release workflow builders
  • Project management
  • CMDB
  • Computer Telephony integration
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Top 5 Reasons to Choose ManageEngine ServiceDesk Plus MSP

Managing multiple clients with disparate tools leads to chaotic support delivery, missed SLAs, and inaccurate billing. ManageEngine ServiceDesk Plus MSP is a purpose-built ITIL help desk that empowers Managed Service Providers to deliver flawless, profitable IT support across their entire customer base from a single console.

1. True Multi-Tenant Architecture

Maintain strict client isolation effortlessly. Securely manage IT support, assets, and configurations for dozens or hundreds of distinct clients within a single, logically separated database instance.


2. Automated Service Billing

Stop losing money to untracked hours. Automatically log technician time spent on tickets and seamlessly generate precise, customizable invoices based on specific client contracts and support plans.


3. Tailored Client Portals

Elevate the customer experience instantly. Provide every client with their own fully branded, white-labeled self-service portal where users can log tickets, read knowledge base articles, and track resolutions.


4. Unified Account Management

Consolidate your MSP operations securely. Empower account managers to track complex organizational hierarchies, manage individual client contracts, and monitor customized SLAs natively in one place.


5. Integrated Asset Management (ITAM)

Gain total infrastructure visibility natively. Automatically discover, track, and manage all hardware and software assets across every client's network directly from your centralized help desk console.