ManageEngine Ransomware Protection Plus Service Packs

Instructions to Apply Service Packs/Hot Fixes

1. Shut down Ransomware Protection Plus (i.e., right-click the Ransomware Protection Plus logo in the Notification area of the Task bar and click on Stop service).
2. Important Prerequisites:
   • Take a backup of the Ransomware Protection Plus installation directory (\UEMS_CentralServer\bin) to avoid any data loss during the upgrade process.
   • Ensure that either your Ransomware Protection Plus installation directory or the RansomwareProtectionPlus Directory folder on the system where the database is running is not scanned by antivirus software.
   • If the Ransomware Protection Plus Service is being monitored by a 3rd party tool or script that will automatically restart the service, ensure you disable it until the upgrade process is complete.
   • If you have to install multiple service packs and hotfixes to reach the latest version, it is recommended to exit the Update Manager tool for every PPM installation.
3. Execute the UpdateManager.bat file located in the <Install_Dir>/RansomwareProtectionPlus/bin directory.
4. Click Browse and select the .ppm file you downloaded.
5. Click Install to install the service pack. This may take a few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack or hotfix is fully installed.
7. Click Close and then click Exit to exit the Update Manager tool.
8. Start Ransomware Protection Plus.