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System Update Center

ManageEngine RMM Central Service Packs

Keep your RMM Central deployment secure and up to date with the latest service packs and patches.

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Server Update Process

Available RMM Central Service Packs

Find your current build number and verify the correct PPM file before executing your environment upgrade.

If your build number isUpgrade to Build NumberUEM Build NumberMonitoring Build NumberSHA256 Checksum hash value
10.3.0 to 10.4.2Download and upgrade to 10.4.411.4.2500.1812.8.58208d09e2edab707645d4163ccb07f10839e220721a267eb12abbf8db5fe727629
10.2.3 to 10.2.21Download and upgrade to 10.3.411.3.2400.2612.8.0037b4f2acb2ef384b4d39fb26755b71b641138a949d89798b2a2ccad3cf56598f1
10.1.28 to 10.2.2Download and upgrade to 10.2.311.2.2300.712.7.001b19900705d81a163b6838367475ecb56219752519e02ed777dbdbd665b51e400
10.0.8 to 10.1.27Download and upgrade to 10.1.2810.1.2138.1512.655db2085b132d7e4520e28631b59013dc5c0b9a4d810286b38b77e5ef70c185d
10.0.0 to -Download and upgrade to 10.0.7-12.5.466-

Service Pack Installation Steps

PPM Installation Steps

ManageEngine RMM Central service pack contains two components to be updated. The service pack is provided as a .zip file which contains two PPM files for RMM Management and RMM Monitoring respectively. These ppms need to be applied based on the build numbers of UEM and Monitoring components.

  1. Conditions to be checked
  2. Prerequisites
  3. Instructions to Apply Service Packs/Hot Fixes for RMM Management component
  4. Instructions to Apply Service Packs/Hot Fixes for RMM Monitoring component
  5. Automatic updating of Probe Servers

Instructions to Apply Service Packs/Hot Fixes

RMM Management Component

  1. Execute the UpdateManager.bat file present in the\ManagementCentral/bin directory.
  2. Click "Browse" and select the.ppm file starting with name "ManageEngine_RMM_Central"that you have downloaded.
  3. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
  4. Wait until the service pack / hotfix is fully installed.
  5. Click "Close" and then click "Exit" to exit the Update Manager tool.
  6. If there are no latest management or monitoring PPM files available, proceed to start RMM Central service. Else, update the next PPM files and then start the service.

RMM Monitoring Component

  1. Execute the UpdateManager.bat file present in the\MonitoringCentral/bin directory.
  2. Click "Browse" and select the.ppm file starting with name "ManageEngine_RMM_Monitoring_"that you have downloaded.
  3. Click "Install" to install the service pack. This may take a few minutes depending on the amount of data that needs to be migrated.
  4. Wait until the service pack / hotfix is fully installed.
  5. Click "Close" and then click "Exit" to exit the Update Manager tool.
  6. Once RMM Central & Monitoring service is started, the Smart Update process will be initiated.

Smart Update (Automatic updating of Probe Servers)

  1. There is also a provision in RMM Central for automatically updating the probes.
  2. Here, the Probe will automatically contact the Central server.
  3. Once the Probe server detects a build number mismatch with the Central server, all the Probe services will be stopped.
  4. The Probe server downloads the Update Pack from the Central server and starts updating.
  5. Once the update process is completed, Probes will restart automatically.