ManageEngine Password Manager Pro MSP

One Vault for Every Customer

Managed Service Providers accumulate privileged credentials fast - AD service accounts, database logins, network device passwords, remote desktop credentials - and doing that well across a dozen or a hundred customers is where a spreadsheet stops being enough. ManageEngine Password Manager Pro MSP is the vault, workflow, and audit layer built for exactly that pattern.

What It Does

  • Centralised customer credential storage: Every client's privileged passwords in one vault, with complete logical separation between customers.
  • Selective sharing: Grant per-customer or per-resource access to specific technicians or entire teams - and take it back when someone rotates off the account.
  • Automated password rotation: Reset passwords on servers, databases, network devices, and other supported resources on a schedule or on demand.
  • Direct-launch remote sessions: Technicians connect to customer systems without seeing the credential itself - credentials stay in the vault, sessions launch through it.
  • Session recording: Video-record privileged sessions for audit, dispute resolution, or compliance evidence.
  • Bulk provisioning and instant deprovisioning: Add a whole team's access in one action, revoke a departing tech's access across every customer at once.
  • Access reports: Who touched what customer's credentials, when, and for how long - clean reporting for internal review or client compliance requests.

How It Differs From Standard Password Manager Pro

The base product is designed for a single organisation's privileged password management. The MSP Edition adds a multi-tenant layer on top: customer-based account segregation, per-customer role-based access controls, and reporting scoped by customer. MSP admins run a single instance and manage every client from it, without cross-customer data leakage.

Who It's For

  • Established MSPs managing IT infrastructure or network services for multiple paying customers who need secure credential sharing and audit trails.
  • Cloud Service Providers automating password resets for customer database and application environments.
  • Infrastructure Management Firms that need to demonstrate technician access controls for client compliance reporting.
  • Multi-tenant Hosting Providers handling frequent staff role changes and needing instant deprovisioning across all customer environments.

How Optrics Helps

As Canada's authorised ManageEngine partner, Optrics provides quoting in CAD, licence sizing guidance based on your customer count and technician team, and local Edmonton-based technical support. Trial and demo access is available so your team can validate the platform against your actual client environment before committing.

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FAQs

Q: How does the MSP Edition differ from the standard Password Manager Pro?
A: The MSP Edition manages passwords across multiple customer organisations from one instance with complete data isolation between customers. The base product is designed for a single organisation.

Q: Can we control who on our team sees which customer's passwords?
A: Yes. Access is role-based and granular - MSP admins can scope technicians to only the customer credentials they're authorised to work with.

Q: Does it integrate with our Active Directory?
A: Yes. The product supports AD and LDAP integration for user authentication and account management. Optrics can help walk through the MSP-specific configuration during onboarding.

Q: What happens when a technician leaves the company?
A: Bulk deprovisioning removes their access across every customer environment in a single action - not one revocation per customer.

Q: Is there an audit trail suitable for compliance?
A: A full record of every access action is maintained, and video recording is available for privileged sessions - useful for internal audit or client-facing compliance evidence.

Q: How do I get a Canadian quote or schedule a demo?
A: Contact Optrics to schedule a one-on-one demo, or request a CAD quote for new purchases, renewals, or upgrades.

System Requirements

Password Manager Pro MSP is a self-hosted deployment. Sizing depends on the number of privileged accounts, concurrent technicians, and remote session load. Confirm against ManageEngine's current documentation before deploying - the figures below are a starting point.

Server Hardware

Component Minimum Recommendation
Processor Intel Xeon or equivalent, 4 cores / 8 threads or higher for production loads
Memory 8 GB minimum; 16 GB+ recommended for larger MSP customer counts
Hard Disk 200 GB minimum (grows with session recording retention)
Operating System Windows Server or supported Linux distributions per ManageEngine documentation
Database PostgreSQL (bundled) or Microsoft SQL Server
Note: Session recording significantly increases storage requirements. Optrics can help size retention policy and storage based on your typical session volume.

Documentation

Product documentation, datasheets, and MSP deployment guides for Password Manager Pro MSP are available from ManageEngine, or by request through Optrics Engineering.

Pricing

  • Licensed by number of managed customers, administrators, and password count.
  • Subscription and perpetual licence options are available.
  • Published by ManageEngine in USD; Optrics quotes in CAD.
  • Contact us for sizing tailored to your customer count and technician team.

Subscription

Quote
  • Licensed per customer, admin, and password count
  • Annual subscription
  • Multi-tenant vault architecture
  • Automated password rotation
  • Role-based access controls
  • Session recording (optional)
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Perpetual

Quote
  • One-time licence purchase
  • Annual maintenance and support
  • All Subscription-tier features
  • HA-ready deployment
  • Extended audit retention
Request Quote

Top 5 Reasons to Choose ManageEngine Password Manager Pro MSP

Running an MSP means credentials pile up fast - and every one of them is a compliance, audit, and offboarding risk if it isn't managed properly. Password Manager Pro MSP is built for that reality.

1. Complete Customer Data Segregation

Every customer's credentials live in a logically isolated vault. Technicians see only what they're authorised to see - no cross-tenant data leakage.


2. Instant Deprovisioning Across All Customers

When a technician leaves, revoke their access across every client environment in one action - not a series of per-customer revocations you'll forget half of.


3. Direct-Launch Remote Sessions

Techs connect to customer systems without ever seeing the credential. Passwords stay in the vault; sessions launch through it. Reduces credential-exposure risk in every support call.


4. Session Recording For Compliance Evidence

Video-record privileged sessions when needed - useful for audit, dispute resolution, or client compliance requests. Not always on; scoped by policy.


5. Canadian Procurement and Support

CAD pricing, local Edmonton-based technical support in your time zone, and Optrics' help with MSP-specific deployment planning and licensing.